Administrative Officer
MBA Holding Group
Total years of experience :15 years, 6 Months
• Implement human resources rules and procedures
• Prepare, verify, and identify talent acquisition/recruitment
• Supporting the development and implementation of HR initiatives and procedures
• Being actively involved in recruitment by preparing job descriptions and managing the hiring process
• Handle recruitment, onboarding, and training of staff in Real Estate, Rent Cars, and Cleaning divisions
• Coordinate with recruitment agencies and government institutions for staff offshore/onshore hiring
• Head hunting talents as required by the company
• Maintaining employee records according to policy and legal requirements
• Preparing employee payroll, compensation and benefits
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Performing ad-hoc administrative duties
• Helping the team understand performance targets and goals
• Training or ensuring that workers are properly trained for their specific roles
• Scheduling work hours and shifts
• Coordinating job rotation and cross-training
• Sharing company updates, financial results, and new objectives with team members
• Identifying and resolving workplace problems, including tardiness or absenteeism
• Providing reports and activity updates to management
• Assisting in hiring and firing activities, a supervisor often requires the managerial approval of all new hires or terminations.
• Supervised 15-20 multi-lingual fraud and content moderators for a leading travel website
• Checked and determined the integrity of reviews submitted by users for a specific hotel, attraction, and restaurants.
• Monitored quality of work of analysts to ensure it meets the client and company's guidelines.
• Managed queues, verified and implemented policies by clients through client meetings
• Documented correct timekeeping of analysts to be submitted to HR and Finance department
• Coordinated with recruitment for candidate analysts
• Conducted HR and final interviews for applicants. Handled recruitment.
• Initiated monthly business reviews with the clients and reports any analyst errors that were business impacting.
• Trained analysts with updated policies set by clients.
• The team I handled was consistently the top team.
• We were expected to use autodial or manually call consumers of one of the leading car financial services with delinquent accounts and negotiate a resolution or payment.
• Receive calls from customers trying to make a payment or filing a complaint.
• Negotiate with debtors or right-party contact by providing the best option in paying their debts.
• Making sure to sell at least different promotions or upgrades on collection calls.
• Promoted at a subject matter expert and supported the team and acted as an assistant team supervisor.