Jeric Pasamonte

Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of
customer satisfaction through personalized service from arrival till departure
Ensure Guests are personally greeted by name, if known and escorted to their room to make
them feel expected and welcomed
Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
Maintain an up to date knowledge of Hotel information and local services, including operating
hours, promotions, events, attractions and any allied information to respond to Guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems,
policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental
charges using computerized Front Office systems
Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
Demonstrate a complete understanding of the Hotel’s policies, procedures and service
standards and have full knowledge of the Hotel facilities and happenings
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health
and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures

I address all customer's concerns and resolve all customer's problems. I also do upselling