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Rana Daghash, Investor

Rana Daghash

Investor·MENA CORP Financial Services LLC

United Arab Emirates

Bachelor's degree, Information System

Work experience

Total years of experience: 4 years, 10 months

Investor

July 2014 - April 2015

MENA CORP Financial Services LLC

United Arab Emirates

July 2014 - April 2015

Account opening, maintenance, and updating.
* Insuring all documents provided by customers are correct, complete, and proper.
* Handling all the client needs in both ADX and DFM, from issuing Investor Number,
Family transfer, updating client information’s and Bank details, etc.
* Converting customers inquiries into sales leads by providing information about our
products offering
* Handling customer complaints, and following up with all related departments.
* Handling all DFM branch incoming calls (inquiries, complaints, service requests, and
sales leads)
* Transferring Securities between CDS and Brokers.
* Provide accurate, valid and complete information by keeping up to date with all policies
and procedures
* Keep records of customer interactions, process customer accounts and file documents
* Transfer Securities From/To Other Markets outside UAE
* Handling clients Cash requests.

Company industry:
Accounting
Job role:
Finance and Investment

June 2010 - September 2010

Pan East International Tourism

Jordan

June 2010 - September 2010

Company industry:
Hospitality & Accomodation

tour operator

October 2003 - May 2007

Lebanon

United Arab Emirates

October 2003 - May 2007

Organizing and coordinating tours for individuals and groups from English speaking
markets.
* Exchanging e-mails and correspondences in addition to maintaining positive relations
with various International Tour operators throughout the world.
* Preparing quotations for different types of requests arriving from various Tour
operators all over the world.
* Collecting and making sure to receive all necessary booking information required and
coordinating these information effectively with the Operations & Ground handling
department
* Reserving and booking rooms in hotels; in addition, to preparing monthly reservation
reports for the different reservation departments of the hotels.
* Maintaining good relations with hotel’s personnel such as the Sales staff and
Reservation department staff.
* Entering reservation data and updating all records in Pan East Tours Reservation
System
* Preparing invoices plus making sure all invoices sent are correct.
* Checking with the accounting department that all payments are received.
* Supervising and training new staff under the English Incoming Department.
* Quality control check concerning staff output.
* Preparing new tour packages with rates for all Pan East Tours clients
* Brainstorming and coming up with new creative ideas and products to increase sales
and attract new customer targets.
* Checking hotels contracts and rates; in addition to preparing Pan East Tours hotels
production package.
* Attending tour operator receptions where new contacts are commenced and old
contacts are maintained.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

o Applied Science University

January 1998

January 1998

Bachelor's degree, Information System

Jordan

courses: o The general Jordanian Secondary Education Certificate (Jordanian Tawjehi) – Scientific Stream

Skills

Tour Management
Expert
Tour Management
Expert
Office Administration
Expert
Office Administration
Expert
Time Management
Expert
Time Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Relations
Expert
Customer Relations
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
SALES
Expert
SALES
Expert
ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PERSONNEL
Expert
PERSONNEL
Expert
PUBLIC SPEAKING
Expert
PUBLIC SPEAKING
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
Tour Management
Expert
Tour Management
Expert
Office Administration
Expert
Office Administration
Expert
Time Management
Expert
Time Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Relations
Expert
Customer Relations
Expert

Languages

Arabic
Expert
English
Expert