رنا دغش

Account opening, maintenance, and updating.
* Insuring all documents provided by customers are correct, complete, and proper.
* Handling all the client needs in both ADX and DFM, from issuing Investor Number,
Family transfer, updating client information’s and Bank details, etc.
* Converting customers inquiries into sales leads by providing information about our
products offering
* Handling customer complaints, and following up with all related departments.
* Handling all DFM branch incoming calls (inquiries, complaints, service requests, and
sales leads)
* Transferring Securities between CDS and Brokers.
* Provide accurate, valid and complete information by keeping up to date with all policies
and procedures
* Keep records of customer interactions, process customer accounts and file documents
* Transfer Securities From/To Other Markets outside UAE
* Handling clients Cash requests.

Organizing and coordinating tours for individuals and groups from English speaking
markets.
* Exchanging e-mails and correspondences in addition to maintaining positive relations
with various International Tour operators throughout the world.
* Preparing quotations for different types of requests arriving from various Tour
operators all over the world.
* Collecting and making sure to receive all necessary booking information required and
coordinating these information effectively with the Operations & Ground handling
department
* Reserving and booking rooms in hotels; in addition, to preparing monthly reservation
reports for the different reservation departments of the hotels.
* Maintaining good relations with hotel’s personnel such as the Sales staff and
Reservation department staff.
* Entering reservation data and updating all records in Pan East Tours Reservation
System
* Preparing invoices plus making sure all invoices sent are correct.
* Checking with the accounting department that all payments are received.
* Supervising and training new staff under the English Incoming Department.
* Quality control check concerning staff output.
* Preparing new tour packages with rates for all Pan East Tours clients
* Brainstorming and coming up with new creative ideas and products to increase sales
and attract new customer targets.
* Checking hotels contracts and rates; in addition to preparing Pan East Tours hotels
production package.
* Attending tour operator receptions where new contacts are commenced and old
contacts are maintained.