Area Airside Supervisor
dnata
Total years of experience :12 years, 4 Months
• Monitor all the flights and ensure that all activities are carried out as per the various airline requirements, the Service Level Agreements with regard to baggage and cargo make-up and/or(new) delivery are adhered to and that the on-time-performance (OTP) of flights are maintained.
• Manage and motivate the performance and productivity of the teams within the specific area of responsibility, and collaborate with peers and different sections of dnata Airport Operations to achieve the most productive, cost effective and responsive quality solution for all activities and issues.
• Maintain regular co-ordination and communication with the other supervisors and allocators on the shift to ensure that all activities are synchronized, adequately covered, & that cross-utilization of resources is achieved where necessary. Proactively identify and deal with operational issues, and work with allocators to solve as required. Ensure that the handover process from one shift to the other is carried out in an efficient manner.
• Provide specialist knowledge, expert guidance, advice, and supervision by personally dealing with exceptions or complaints including but not limited to; non-standard loading/offloading on any aircraft, baggage ID, screening & security baggage & offloading issues etc.
• While ensuring compliance to the corporate safety standards & safe practices conduct preliminary investigations into any incidents / accidents / loading / baggage discrepancies and provide the operational management with reports of any / all irregularities faced during the shift. Complete all accident / incident reports relating to personnel, a/c loading equipment operation, baggage makeup etc. Carry-out an awareness of the prescribed DCA and dnata Safety Standards amongst all staff and enforce compliance.
• Take supervisory responsibility for a specific group of staff. Regularly monitor performance and conduct periodic on-job performance reviews and audits. Identify training needs and forward training/refresher recommendations in order to enhance & maintain the professional knowledge level of staff. Conduct follow-up on-job mentoring to all new staff and provide progress reports to the On-Job-Trainers and Line Managers.
• Maintain proper housekeeping of Ramp areas and Baggage halls ensuring that all inbound dead load is expeditiously dispatched to their appropriate sortation / acceptance areas and that all the equipment are parked at their designated bays. Ensure that all equipment is serviceable before the beginning of each shift, and that unserviceable equipment is tagged as such and sent to the workshop for servicing/repairs. Maintain a clean ramp and baggage environment by ensuring that the bays are free of FOD (Foreign Objects Debris) before and after every flight handling and all halls are clear, safe, and organized.
• Develop & maintain contact with the various airline representatives and proactively solve ground handling issues before they escalate out of control.
• Ensure that all airline property/ULDs entrusted to dnata within the relevant area are used and handled safely and in accordance with the individual carrier requirements or IATA guidelines.
• Provides leadership and direct supervision to a team of staff, who are undertaking all loading & equipment operation activities to handle in-coming and outgoing flights as allocated.
• Responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions, liaising with all departments and sections where required. Ensures that any loading deviation is authorized by the Dispatcher/Load Control before the release of an aircraft.
• Effectively liaise with all concerned sections to ensure that adequate serviceable loading and offloading equipment is available on time for flight handling.
• Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Dispatcher any damage to aircraft, equipment or any injury to a team member.
• Works under time constraints to ensure the safe on time departure of aircraft, and that the service delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements.
• Briefs team members, allocates tasks and oversees activities. Directs the multi-tasked team to undertake all turnaround activities, participates as required, and keeps the dispatcher updated on progress.
• Carries out on-going performance management by undertaking reviews & assessments, identifying training needs and coaching and supporting the on-job-training of all team members.
• Ensures that the pushback procedure is carried out efficiently and safely. Provides headset communication assistance whenever required.
• Completes all pre and post flight activities, and any other administrative requirements.
• Provide consistent quality service to the customers at Check-in, Gates and Transfer Desk, in line with agreed Service Standards and Standard Operating Procedures (SOP).
• Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities.
• Report for duty at the allocated area on-time, maintaining the Company uniform & grooming standards.
• Establish quality atmosphere at work place by delivering consistent quality service, which complies with agreed Service Standard, and Standard Operating Procedures (SOP) in-order to achieve customer satisfaction and reduce complaints related to service failure or attitude.
• Plan and act according to the briefing received from the Supervisor or Airline on various functions to be performed as per the required procedures for handling specific flights.
• Ensure that the equipment at the designated work area (check-in / boarding gates / transfer desks) are functional before starting the flights and any faults are reported promptly.
• Maintains safety and security by consistently applying the Company’s Safety Policy and security standard while executing duties.
• Maintain outlet hygiene and maintenance.
• Monitor and maintains opening and closing procedure.
• Telephone Operator (Order taking and delivery follow-up).
• Manage the logistic in the area.
• Coordinate with the delivery driver for the location and estimate time of delivery and return.
• Menu/flyers droppings planner
• Stocks monitoring (wastage control, expiration monitoring, receiving and returning)
• Food Packing quality control
• Supervise Corporate Catering
• Cashiering
• Sales Reports, Correspondences and LPO’s sending
• Purchasing and Canvassing
• Food Costing and Wastage Control
• Restaurant, Kitchen and Storeroom Hygiene & Maintenance
• Storeroom keeping and inventories
• POS system and back office operation (POS and Inventory module), maintenance and programming
• Computer Software Operation (MS Office, Maitre’d POS systems, Adobe Photoshop)
• Computer maintenance (Hardware, Software and basic networking)
• Basic Accounting (Sales reports, Bank Deposits, Credit cards settlement and reconciliation, Invoices, Journals etc.)
• Attend to daily operation of the office especially on filing and sorting of documents, professional License ID’s and examination application forms.
• Handles encoding and operation of application software.
• Assist in client inquiries and costumer support.
• Cashier reliever.
• Maintenance of Computer units Hardware and Software (POS and Inventory system).
• Maintains and monitor the MIS system of the company specifically on computerized ordering and cashiering system (POS) and inventories.
• Attends to cashier needs on approval of voiding orders and open table’s inquiry.
• Front desk officer reliever.