Network Operations Center Engineering Associate
Worksent
Total years of experience :2 years, 9 Months
Proactive Maintenance and Optimization,
Incident Response and Troubleshooting,
Hardware and Software Management,
Security and Compliance,
Documentation and Knowledge Sharing
Collaboration with Cross-Functional Teams.
Orchestrated the relocation and configuration of desktop computer devices and phones to streamline office moves, ensuring a seamless transition for employees and minimizing downtime.
Maintained expertise in product offerings, support policies, and methods, resulting in a 20% increase in accurate technical solutions provided to users.
Utilized the ticket tracking system to prioritize, track, and document problem resolutions, leading to a 30% improvement in issue resolution times and enhanced customer satisfaction.
Proactively patched software and installed updated versions, eliminating security vulnerabilities and safeguarding sensitive data from potential threats. Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.