Inside Sales Manager/ Logistics Planning Manager
Emirates Float Glass LLC
مجموع سنوات الخبرة :25 years, 7 أشهر
• Supported the sales team in writing proposals and closing contracts.
• Developed quarterly and annual sales department budgets and production planning.
• Reviewed operational records and reports to project sales and determine profitability.
• Spearheading weekly, monthly sales meetings and quarterly sales strategies.
• Increased revenue by 29% within the first year as Inside Sales Manager.
• Exceeded overall annual sales target by 20%.
• Increased regional market share by 30% within 3 months.
• Built relationships with customers and the community to establish long-term business growth.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Promptly resolved all customer requests, questions and complaints.
• Met existing customers to review current services and expand sales opportunities.
• Prioritized tasks and projects to meet tight deadlines.
• Recorded accurate and efficient records in the customer database.
• Negotiated prices, terms of sales and service agreements.
• Developed a comprehensive training programme for new sales associates.
• Planned and directed staff training and performance evaluations.
• Supervised a sales force of 7 sales associates.
• Prioritized order security, accuracy and on-time delivery.
• Managed shipment schedules to maximise productivity and cut costs.
• Took corrective action in the case of accidents and delays to minimize extra expenses.
• Gathered, logged and monitored all shipping data.
• Presented carrier-performance metrics and monthly costs reports to executive team.
• E-mailed suppliers, carriers and customers with shipping updates for weekly, monthly, and even annual forecasts.
• Renegotiated freight rates for all inland and sea carriers from monthly to annual fix rates within company annual budget.
• Spearheaded in developing and implementing sales strategies in specific regional markets.
• Attended monthly sales meetings and quarterly sales strategic planning
• Built relationships with customers and the community to promote long-term business growth.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Identified prospective customers by using business directories and following leads from existing clients.
• Reviewed operational records and reports to project sales and determine profitability.
• Maintained knowledge of current sales and policies regarding payment and exchanges, and security practices.
• Managing production planning in line with sales requirements and demands.
• Managing healthy inventory and ensure working inventory against unprecedented circumstances.
• Lead a team to develop a customized CRM system from MSDos to WGS (World Glass System) which is designed for glass manufacturing industry.
• Contributed to the company's monthly profit average of 2.0$M.
• Contacted customers by phone and email in response to enquiries.
• Promptly resolved all customer requests, questions and complaints.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Supervised a sales force of 6 sales associates.
• Closed an average of 250 sales calls each quarter.
• Prioritized tasks and projects to meet tight deadlines.
• Created sales contacts with on- and off-site accounts.
• Exceeded team sales goals by 25%.
• Recorded accurate and efficient records in the customer database.
• Consulted with businesses to supply accurate product and service information.
• Completed daily outbound calls, up to 5 hours per day.
• Responsible for the order consolidation up to production planning.
• Primary job is to gather and collect all orders from all sales team, and classify each orders that are qualified for production scheduling
• Prepare production cycle plan in line with customer delivery request while ensuring all confirmed orders are in production pipeline
• Prepare box order request to box vendors for glass packaging and established delivery schedule
• Consolidate all sales orders and provide production dates and tentative delivery schedules based on existing production cycle plan so they can efficiently communicate to customers the availability and delivery schedule .
• Led warehouse improvement initiatives to advance operational efficiencies.
• Used item numbers to properly stock warehouse.
• Ensure all areas are cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Forecasted manpower requirements based on daily workload and company targets.
• Monitored department performance data to identify and avoid potential risks.
• Supervised all loaded products weighing up to 25 metric tons onto trailers for delivery.
• Trained staff on material handling processes to reduce shipping times.
• Implemented strategic shipping policies to achieve long and short-term sales targets.
• Tracked time spent on assignments each day for productivity reporting.
• Coordinated with freight forwarders to expedite international shipments.
• Supervised the movement freight, stock and other materials to and from storage and production areas and loading docks.
• Recorded numbers of units handled and moved using daily production sheets and work tickets.
• Built a motivated warehouse team of 50 well-trained staff.
• Led warehouse improvement initiatives to advance operational efficiencies.
• Forecasted manpower requirements based on daily workload and company targets.
• Coordinated with freight forwarders to expedite international shipments.
• Recorded numbers of units handled and moved using daily production sheets and work tickets.
• Trained staff on material handling processes to reduce shipping times.
• Verified computations against physical count of stock.
• Received, stored and shipped goods and materials.
• Processed 150 shipments per 8 hours of shift.
• Loaded and unloaded pieces into boxes for shipment.
• Operated forklifts and other heavy machinery safely.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
• Created and updated department work instructions and reports on a regular basis.
• Worked with quality manager to achieve the proper segregation and recycling of all wash and rework.
• Addressed all personnel issues promptly and professionally.
• Maintained and communicated daily productivity and shipment reports for all departments.
• Supervised product quality to guarantee compliance with quality policies, procedures and systems.
• Immediately addressed all expired product dispositions.
• Met aggressive production and safety goals while minimizing equipment downtime.
• Verified that all process control parameters were being documented and followed at all times.