Waiter, Office Boy for Executive Lounge
Spinneys Abu Dhabi LLC
Total years of experience :11 years, 2 Months
1. Waiter, Office Boy for Executive Lounge
Spinneys Abu Dhabi LLC
January 2010 - Present for Finance House Abu Dhabi
• Assist all staffs with all their necessary documents for sending or retrieval from within the office or clients within the building premises.
• Responsible for taking responsible officers' signatures for checks of any amount and making copies as may be necessary.
• Responsible for filing documents whether temporary or long term thus making sure that files are properly attached to their designated places.
• Manages to sort all the files in the strong room keeping the most recent files on top and the oldest on the bottom.
• Preparing and delivering clients' refreshments.
2. Croupier (Casino Dealer), Administrative Assistant, Customer Service
Onboard Leisure Limited UK
Great Southern Maritime Services Corporation (GSMSC),
May 2007 - January 2009
Duties and Responsibilities:
* Maintains customer service satisfaction and supports the customer with all the information needed.
* Carry out all the table games which the customer/s or guest/s may want to start playing.
* Responsible for settling each game thus paying the winners, leaving the ties or push, and taking the losing bets
* Strong-willed in any situation a customer approaches for further clarifications or queries regarding the rules of the games or any issues as may be necessary.
* Flexible in handling complains and ensures that everything is properly endorsed to the immediate supervisor or co-dealer.
3. Casino Dealer, Customer Service Assistant,
Philippine Amusement and Gaming Corporation (PAGCOR)
Manila, Philippines
October 19, 2001-June 30, 2007
Duties and Responsibilities:
* Independently administers all the games for the table/s thus ensuring excellent customer service.
* Maintains the integrity of the games all the time.
* Always informed the manager or immediate supervisor of any issue/s which may arise.
* Always alert for any fraud or insertions which may arise from the customers' side.
* Always keep the bets within the minimum and maximum limits of the table.
* Making sure that chips used are accepted for the specific table.
4. Service Crew, Host
Roasters Philippines Inc.
Kenny Rogers-SM South Mall, Manila, Philippines
June 26, 1998 to November 25, 1998
Duties and Responsibilities:
* To work on assigned working schedule as may be determined by the Managers.
* To maintain the best quality of work and cleanliness on each assigned working area.
* To be always courteous in all dealings with guests, co-employees, supervisors and managers, as well as the mall administrative staffs and officers.
* To smile all the time because it is the best quality for a good service provider to be always pleasant looking and approachable.
1997-2001 Polytechnic University of the Philippines-Taguig Bachelor of Science in Accountancy - Equipped with Accounting skills
1993-1997 Bernardo College (High School Diploma) - Consistent one of the top rankers all throughout with Citizen's Army Training commendation.
1986-1993 Talon Elementary School (Elementary Certificate) - A class Valedictorian and consistent Honor Student with Youth Excellence Achievement Award from the Rotary Club of the Philippines and at the same time the official representative from different major competitions