Director Modern Workplace SEA
Avanade
Total years of experience :32 years, 9 Months
Helping our clients in South East Asia get more value from their investments in the Microsoft ecosystem and transition into new ways of working by transforming their employee experience and providing insights into employee wellness and work habits.
Copilot for M365 is one of my areas of responsibility and it is changing the way people work. Taking care of mundane tasks and allowing employees to focus on more interesting, creative and productive areas of their role and digesting and interpreting vast amounts of data and returning this in a format you need at that point in time. Reach out if you need help getting started with Copilot for M365 or want to take it to the next level.
I work closely with the Technology business partners for Group Functions (Supply, Freight, HR, External Affairs, and Finance) as well as the Technology Cyber and Operations & Infrastructure leads to define the business value of opportunities in their respective areas. I am responsible to ensure we select and execute those projects which provide the best value for BHP and our shareholders.
As Global Enterprise Architect (GEA) for Functions, I ensure that all opportunities fit within the overall BHP strategy and align with the GEA roadmap. I identify if there are existing solutions which may be adopted/adapted for this purpose and provide direction for the studies team in the form of "optimise with" and "optimise without" options to study.
Principal Business Applications - Enterprise Systems
•Identifying synergies across the business, aligning solutions/requirements and removing duplication.
•Working with the business through User Studies and requirements gathering workshops and subsequently design the solution.
•Lead Solutions Architect for the Business Applications Engineering team, providing guidance and support to other team members regarding the solutions part of their OAs.
•Delivered strategy, enterprise architecture and solutions based on AWS, Azure and Office365.
Lead Design - End User Computing
•Digital Workspace programme, which will provide a new / user centric intranet and social collaboration environment to our users.
•Desktop as a Service, which will transform our legacy 1Desktop service into a future proof / agile desktop service based on Windows 10.
•Records Management, which will provide a new and standardised solution for records management across all our businesses.
•Case Management, the implementation of a CRM Online solution to replace the legacy systems and processes used by Human Resources, Finance and Supply
•EUC and Security improvements:
•Profile picture capability in Exchange/Outlook.
•Outlook MAPI/HTTP implementation
•Azure Rights Management implementation
Technical Lead / Design authority
•Email to Cloud (e2C) Migration of our email service to Exchange Online (ExO). e2C was the first transformation step to move BHP Billiton's Information Services to the cloud. We successfully migrated our global email service comprising of ~50k users and ~80k mailboxes from our on-premises Exchange 2007 environment to the ExO service in our Microsoft's Office 365 Dedicated Tenancy. As part of this project we also migrated our mobile mail service from Blackberry to Exchange ActiveSync & iOS / Android devices.
•SharePoint enablement (SPe) Implementation of the SharePoint Online (SPO) service for our entire organisation. SPe successfully delivered the MySites and TeamSites functionality to BHP Billiton's workforce using SPO on Microsoft Office 365D v-Next. This second workload lays the foundation for future cloud base applications/services as well as provide the platform to replace our current on-premises eRooms and File Server infrastructure.
•Enterprise Social Collaboration (ESC) Integration of social media components like the Yammer service and Wiki web parts with SharePoint Online. ESC will enable 5 pilot groups to collaborate more efficiently across the world with the aim to provide increased productivity when executing their day to day business.
The SOEasy programme, an 8-year, USD$1B outsourcing agreement is aimed at delivering the Singapore Government’s overall goal to enable the public sector employees to work more efficiently and improve the public sector’s agility and ability to deliver quality services to the country’s citizens and businesses.
Main Achievements:
•Leading a team of IT specialists, delivering a highly resilient and secure Messaging and Collaboration infrastructure for the Singapore Government (SOEasy).
•Voting member of the Architecture Review Board and regular presenter at the Joint Architecture Forum.
•Responsible for design and implementation of the 70k seat SOEasy messaging and collaboration infrastructure based on Exchange 2007 and Office Communications Server 2007 R2 and other core work streams like Migration and Co-existence, Mobility, Application integration, Archiving and compliance.
•Liaising with Agencies at CIO/CTO level to facilitate integration of existing business processes/systems into SOEasy and at the same time drive additional business/revenue for the account.
•Other responsibilities include; Vendor management, identification and mitigation of risk, ensuring that project deliverables are on time and within budget, customer satisfaction.
Microsoft Asia HQ - Singapore
Main Achievements:
• Subject matter expert on Mobility solutions, Windows Mobile and System Center Mobile Device Manager 2008 (SCMDM) for Asia.
• Technical advisor to SOEasy Program for the Singapore Government, responsible for the Mobility portion of the program, covering Exchange Push-mail, Mobile Security, Management and High Availability.
• Member of the Wireless Chapter Executive Committee for Singapore Infocomm Technology Federation (SITF)
• Articulating the value of Windows Mobile business solutions at enterprise industry and customer/partner events across Asia and to enterprise customers.
• Drive Windows Mobile solution sales within enterprise and public sector accounts, presenting to all levels. These solutions typically comprised of a combination of the following:
o Push-Mail (Exchange or 3rd party)
o Mobile Management
o Security
o Line of Business (LoB) application(s)
o Device customisation
• Develop partner ecosystem by building relationships with key partners (Device Manufacturers, Mobile Operators, Systems Integrators and developers) in order to increase “enterprise” awareness and B2B sales. Participation in product launches, trade-shows and other events.
• Develop Go To Market strategies/campaigns for Windows Mobile enterprise solutions.
• Provision of leadership and guidance to a virtual team of Mobility specialists and champions across the region.
• Provide Windows Mobile and SCMDM product management support for Asia:
o Functional testing with Asia devices / carriers
o Relaying Asia enterprise mobility related issues the various product teams in Redmond.
o Collation of Asia feature requests
o Competitive analysis and demos
o Sales training and collateral for partners and internal account teams
o Technical training for partners and internal consultants/solution specialists.
o Proof of Concept (PoC), customer trials and product demos
Technical Architect
In my role as Technical Architect at Computacenter UK, a leading European independent provider of IT infrastructure services, I was responsible for providing strategic input into RFI/RFP responses and delivering pre-sales support to our account teams, presenting up to board level.
Post-sales I was the Lead Architect on many IT migration and transformation projects, where I was responsible for the design, planning and implementation of large/complex IT infrastructure solutions comprising of:
o Active Directory
o Messaging
o Collaboration
o Mobility
o Archiving
o Storage
o Security
o High Availability/Disaster Recovery
o Networking
o Management
o Migration Tools
o On-site or hosted services
These projects were typically managed using PRINCE2.
As well as delivering these turnkey projects directly to customers, I also worked on innovating and optimising the way value added services are delivered to our managed services customers by implementing ITIL guidelines.
Main Achievements:
Lead Technical Architect on:
• Transformation project for the Greater London Authority
• Transformation project for LloydsTSB
• 2, 000 seat Exchange migration for the Bank of England.
• 14, 000 seat Exchange migration for Essex County Council.
• 20, 000 seat Exchange 5.5 to Exchange 2003 migration for Nationwide
• Exchange Migration / Mobility pilot for Channel4 television.
• Infrastructure refresh bid for UK government. Contract value is in excess of £100.000.000
• Mobility pilot for Essex Police. Providing secure mobile access to Line Of Business (LoB) applications and PIM from Windows Mobile devices and laptops using mobile data cards.
• Design and implementation of a mobile infrastructure for the Valuation Office based on Windows 2003, Exchange 2003 and Office 2003 and LoB
• Mobile data pilot for the MET Police. Mobilising 120 officers on the beat to enable access to Stop&Search, Vehicle registration and PIM information.
• Design and implementation of a Mobile Information Server (MIS) pilot environment for T-mobile.
• Design and implementation of a 2000 seat Mobile Information Server (MIS) infrastructure for Orange UK.
Mobility and Exchange champion:
• Responsible for design/support of Computacenter’s Windows AD and Exchange “dogfood” environment using multiple carriers (O2, Vodafone and Orange).
• Working closely together with Microsoft Consulting Services to enable Computacenter to take the latest Microsoft technology to market.
• Technical Lead on various Microsoft Technology Adoption Programs (TAPs) - Exchange 2003/2007, Windows Mobile 5/6
• Provide pre-sales, bid, and high-level consulting services in the areas of Windows, Active Directory, Exchange and Mobility design and deployment.
Lead Consultant - Microsoft
Main Achievements:
Provision of IT strategy and design advice to multinational customers. Leading teams of consultants and engineers on migration and other infrastructure projects.
Provision of Team Leader and technical support on-site at Managed Services accounts, managing teams of support engineers and contractors, including recruitment, mentoring and performance management.
Program to determine the feasibility of Hosted Services covering Infrastructure Design, Virtualisation, Security, Shared services vs. Dedicated services, High Availability, Disaster recovery etc.
Principal Consultant - Microsoft / Senior Microsoft Specialist
Main Achievements:
Provision of consultancy, design and deployment services based on the Microsoft product suite. Creation of comprehensive Group Policy designs for Public Sector accounts.
In this role I was responsible for the 24/7 operations of the European IT infrastructure for Intergraph. I managed a team of 5 IT analysts and had dotted line responsibilities for the IT managers in the European subsidiaries.
Main Achievements:
• Direct report management and development
• Implementation of EMEA Frame-Relay network
• Migration from legacy infrastructure to a Wintel based infrastructure
• Introduction of SAP
• Reduction of operational costs
• Increased productivity and efficiency
Piloted some of the fist Computer Aided Design workstations for a global beverages organisation
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