Jesah Mae Velchez

Welcome and assist customers as the first point of
contact in the shop.
Understand customer needs and recommend suitable
designs and styles based on their preferences.
Assist customers in choosing garments, alterations, and
tailoring options.
Create customer orders and accurately record all details
in the order book.
Coordinate customer requests with the tailor and provide
updates on order status.
Maintain a clean, organized, and welcoming shop
environment.

Greet and assist visitors in a warm, professional, and
courteous manner, ensuring they feel welcomed upon arrival.
Answer phone calls and respond to emails promptly, directing
inquiries to the appropriate team members or departments.
Maintain a clean, organized, and presentable reception area
to create a positive and professional first impression.
Manage meeting room bookings and efficiently coordinate
visitor schedules and appointments.
Receive, sort, and distribute mail and deliveries while
monitoring and requesting office supplies as needed.
Provide administrative and clerical support to the team,
ensuring compliance with visitor security procedures at all
times.
Maintain accurate visitor logs and ensure proper sign-in and
sign-out procedures are consistently followed.
Assist with basic office tasks such as filing, data entry, and
preparation of documents as required.
Coordinate with other departments to support smooth daily
operations and ensure timely assistance for staff and visitors.

• Working directly with customers through email.
• Respond promptly to customer inquiries and concerns.
• Assist with placement of orders, refunds, or exchanges
• Utilize software like Zendesk and Shopify to manage customer tickets and order
tracking.
• Keep records of customer interactions and transactions.
• Provide direct answers to customers concern about warranties, return policy or
terms of sale.
• Act as the company gatekeeper and advise on company information
• Resolve customer complaints via chat, email, and call.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses
and phone numbers.
• Answer questions about warranties or terms of sale.
• Inform and update customer of deals and promotions.
• Directly work with customer service manager to ensure proper customer service is
being delivered.

Making appointments, welcoming patients and visitors, and organizing records.
Organizing the schedule of the optometrist on duty.
Assisting with clerical support duties.
Serving as a point of contact for the optometrist and patients.
Assisting patients with eyewear selection and style, as well as repairs and fittings.
Achieving sales targets. Assuring appropriate eyewear dispensing and fit.
Managing customer inquiries, concerns, and complaints in a professional
manner.
Supporting marketing efforts such as promotions, product displays, and
customer outreach.

Greet and assist customers in a friendly manner, helping parents and children choose
suitable clothing based on size, style, and occasion.
Provide product knowledge including sizing, fabric details, care instructions, and
styling suggestions.
Assist children during fitting and ensure fitting rooms are clean, organized, and safe.
Maintain store cleanliness and ensure merchandise is neatly arranged, properly
tagged, and well-displayed.
Replenish stock, monitor inventory levels, and assist with deliveries and stockroom
organization.
Process sales transactions as a cashier, including handling cash, card payments,
issuing receipts, and managing returns or exchanges.
Promote ongoing sales, discounts, and store loyalty programs to customers.
Address customer inquiries and concerns professionally while supporting overall store
sales targets and team goals.

Maintain strong knowledge of store products, features, and promotions to assist
customers effectively.
Assist customers in selecting suitable products based on their needs and provide
helpful recommendations to enhance their shopping experience.
Clearly explain product details, usage, and benefits to ensure customer
understanding and satisfaction.
Suggest related or alternative items to increase customer options and support sales
growth.
Operate the POS system efficiently, process payments (cash and card), and issue
receipts accurately.
Handle customer orders, returns, and exchanges in a professional and timely manner.
Promote ongoing sales, special offers, and loyalty programs to encourage repeat
business and customer engagement.