IT Trainer
Landmark Group
Total years of experience :13 years, 5 Months
- Trained 5000+ employees of the company on Oracle Retail Store Solutions in UAE and across GCC territories
- Launched Oracle systems in 5 Territories where company is present
- Trained thousands of employees on other software solutions used (CRM, Delivery Management System, StoreForce)
- Prepared training materials and E-learning presentations (MS PowerPoint, Adobe Captivate, MS Word, MS Excel) used and cascaded among the different territories of Landmark Group
- Conducted regular system tests in the training facilities to make sure all are up-to-date
- Ensured systems and applications are fully maximised by hundreds of stores and users across GCC by conducting System Compliance and Store User Audits
- Supported hundreds of stores and users during and post-go live of systems
- QA testing of several applications and enhancement of systems as and when needed
- Led successful launch events for several new stores
- Handled staff training, scheduling, and timekeeping with a maximum number of 30 team members
- Led the store during stocktakes
- Maintained stock inventory levels in the store
-Customer service and sales
- Maintained visual merchandising standards of the company as liaised with the VM team
-Provide feedback to the management as per customers request in terms of merchandise, etc.
- Provide feedback to the retail team about their performance and the store's performance
- Conduct daily meetings with the team before and after shift
Supervised a team of maximum 70 members in the Philippines' number 1 pizza food chain, Greenwich Pizza Corporation.
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