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Jessa Catilo, Human Resources Officer

Jessa Catilo

Human Resources Officer·BOK International Bank

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 11 years, 8 months

Human Resources Officer

October 2025 - Present

BOK International Bank

Abu Dhabi, United Arab Emirates

October 2025 - Present

1. Oversee daily HR operations, ensuring compliance with company policies and UAE labor laws.

2. Maintain and update employee records, databases, and documentation including contracts, appraisals, and separations.

3. Prepare HR reports, correspondence, and payroll related data with accuracy and confidentiality.

4. Coordinate the full recruitment cycle — from job postings and candidate screening to interviews and onboarding.

5. Draft and issue offer letters, employment contracts, and orientation materials for new hires.

6. Support performance management processes, ensuring timely evaluations, appraisals, and promotion tracking.

7. Conduct training needs assessments and coordinate professional development programs with internal and external providers.

8. Manage payroll, leave administration, benefits, and employee medical insurance.

9. Handle staff compensation matters, including end of service calculations and policy compliance.

10. Facilitate smooth offboarding by conducting exit interviews, processing FS.
Company industry:
Banking
Job role:
Banking

Human Resources Officer

January 2021 - January 2025

Abu Dhabi National Carpet Factory

Abu Dhabi, United Arab Emirates

January 2021 - January 2025

All HR works related from recruitment to offboarding
Company industry:
Industrial Production

Human Resources Coordinator

January 2016 - April 2021

United East Projects LLC - Abu Dhabi

Abu Dhabi, United Arab Emirates

January 2016 - April 2021

• Maintaining Employees Records (Soft and Hard copies)

• Updating HR Database (e.g. New Hires, Cancellation, Vacation and Sick Leaves)

• Making payroll by providing relevant data, like absences, bonus and leaves.

• Process employee’s request and provide relevant information.

• Updating the coming and going of staffs (NEW and OLD).

• Preparing Monthly Reports.

• Making the Bank letters of the staffs for their salaries.

• Answering and directing phone calls.

• Organizing and Scheduling appointments

• Book Travel Arrangements

• Booking for the Trainings and Medical of the staffs.

• Knowledge on how to prepare the documents for CNIA Pass Application.

• Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

• Perform related duties as required.

• Keep employees record up-to-date by processing employee status changes in timely manner.

• Checking online the status of the company, status of the staffs.
Company industry:
Oil & Gas
Job role:
Administration

Technical Support Specialist

January 2014 - November 2015

IBM Global Business Services

Lipa City, Philippines

January 2014 - November 2015

• Answering call in friendly manner

• Receiving, prioritizing, documenting and actively resolving end user help requests.

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.

• Do troubleshooting steps in software using screen sharing with the customer.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

• Develop help sheets and knowledge base articles for end users.

• Evaluates system potential by testing compatibility of new programs with existing programs.

• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a
Company industry:
IT Services
Job role:
Information Technology

Education

Lyceum of the Philippines University

April 2014

April 2014

Bachelor's degree, Information Technology

Philippines

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Company Secretarial
Expert
Company Secretarial
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
HIRING
Expert
HIRING
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
RECRUITING
Expert
RECRUITING
Expert
TRAVEL ARRANGEMENTS
Expert
TRAVEL ARRANGEMENTS
Expert
DELIVERY
Expert
DELIVERY
Expert
DRIVERS
Expert
DRIVERS
Expert
IBM
Expert
IBM
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INDEPENDENT THINKING
Intermediate
INDEPENDENT THINKING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
HUMAN RESOURCE POLICIES
Intermediate
HUMAN RESOURCE POLICIES
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Company Secretarial
Expert
Company Secretarial
Expert

Languages

English

Expert

Tagalog

Beginner

Training and Certifications

Certifications
With UAE Valid Driving License

Hobbies and interests

Internet Surfing