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SHAINY SAPTHAGIRI , Senior Process Associate

SHAINY SAPTHAGIRI

Senior Process Associate·Accenture solutions private limited

United Arab Emirates

Master's degree, Commerce And Finance

Work experience

Total years of experience: 7 years, 2 months

Senior Process Associate

June 2022 - January 2026

Accenture solutions private limited

Bengaluru, India

June 2022 - January 2026

• Making the necessary changes in claims as per the request
by the provider
• Handling Different line of business in claims.
• Handling team calls and giving updates as per client request
• Conducting fun activity to give motivation to the team
• Attending performance enhance program to improve
production and quality
• Generating overall report of various Line of business to
compare the performance of the team.

Company industry:
IT Services
Job role:
Accounting and Auditing

Customer Relationship Officer

January 2020 - June 2022

ADVAITH MOTORS (KIA Motors Pvt Ltd)

Bengaluru, India

January 2020 - June 2022

• Met existing customers and prospects to discuss business needs
and recommend best solutions.
• Developed and delivered engaging sales presentations to convey
product benefits.
• Created professional sales presentations and seminars to
effectively show product features and competitive advantages.
• Served as liaison for company, clients and referred prospects about
inquiries, issues, order management, post-sales follow-up and
customer relations.
• Implemented marketing strategies and techniques, increasing
revenue and customer satisfaction.
• Implemented brand marketing and sales campaigns.
• Expanded customer base and boosted profit within product line.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

HR Recruitment Consultant

January 2018 - January 2019

GLOBAL SERVICES (Overseas recruitment Consultancy)

Mangalore, India

January 2018 - January 2019

• End to end recruitment for different sectors (Hospitality,
Facility Management, Construction, Technical, Retail, etc).
• Sourcing potential candidates from various online portals.
( naukri.com, quickr.com etc)
• Sourcing/Screening, Short-listing Profiles, Tracking candidates
and follow-ups, Processing CVs, Updating/Maintaining
Internal database.
• Hiring through all possible channels as per the given
requirements.
• Generating overall report for various overseas projects.
• Handling telephonic and face to face interviews with
candidates.
• Coordinating interviews and conducting various level rounds
with the hiring managers.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Education

University Evening college

January 2019

January 2019

Master's degree, Commerce And Finance

India

Besant Womens college

January 2017

January 2017

Bachelor's degree, Commerce And Finance

India

Skills

COMPOSURE
Intermediate
COMPOSURE
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English

Beginner

Hindi

Beginner

Kannada

Beginner