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Jesse Waweru, Operations &Systems Support (Intern)

Jesse Waweru

Operations &Systems Support (Intern)·M-TREAT

Kenya

Master's degree, Enabling E-commerce

Work experience

Total years of experience: 4 years, 6 months

Operations &Systems Support (Intern)

January 2025 - February 2026

M-TREAT

Nairobi, Kenya

January 2025 - February 2026

• Developed shipment tracking system ensuring full visibility of supplier-to-customer delivery flow.
• Implemented operational tracking systems improving service accuracy.
• Streamlined workflows reducing manual data-entry errors.
• Supported cross-functional teams in operational reporting and coordination.
Company industry:
Catering, Food Service, & Restaurant

Programmer(Intern)

October 2024 - December 2024

E & M TECH

Nairobi, Kenya

October 2024 - December 2024

• Optimized database structures improving reporting and data retrieval speed.
• Utilized Python and SQL to enhance data management processes.
• Collaborated in Agile team environment supporting product development
Company industry:
IT Services

Business Development & Operations Manager

January 2018 - January 2021

AMAROCK ENTERPRISES

Nairobi, Kenya •Hybrid

January 2018 - January 2021

• Acquired and managed a portfolio of school clients, increasing engagement and revenue by 15-20%.
• Led B2B sales campaigns, prospecting and closing institutional accounts.
• Maintained 85%+ client retention through relationship management and performance tracking.
• Supervised and trained team of 6 marketing associates; implemented weekly KPI targets.
• Analyzed conversion rates and campaign metrics to optimize ROI for clients.
• Oversaw daily operations including digital platforms, inventory data, and transaction processes.
Company industry:
Marketing

Education

Nexford University

August 2023

August 2023

Master's degree, Enabling E-commerce

Kenya

GPA (point): 3.75 out of 4

GPA (point): 3.75 out of 4

View attachment

KCA University

November 2020

November 2020

Bachelor's degree, Business Strategy and

Kenya

Skills

BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate

Languages

English
Expert
Swahili
Expert
German
Beginner

Training and Certifications

Certifications
Google Digital Marketing & E-commerce Certificate
Google Data Analytics Professional Certificate