Head of Human Resources
Optimus Limited - HERTZ
Total years of experience :16 years, 2 Months
Currently working as Head of Human Resources department to lead and manage all HR functions of the organization. Managing a team of 4 direct reports including Manager HR, Assistant Manager HR, Assistant Manager Admin and Senior Executive HR, reporting directly to the Chief Executive Officer.
Key Contributions & Achievements
• Training & Development - Successfully conducted Training Need Analysis, Conducted Internal training on E-Mail Etiquettes. Recently conducted 2-days In-house training as a Lead Trainer on Customer Services & Communication Skills. Organized country-wide Defensive Driving Course certification for all drivers.
• HR Policy Formulation - Modification of existing policies and developing new HR policies and SOPs.
• Performance Management - Developed and proposed KPI based performance management system.
• Organizational Restructuring - Assisted the management for a smooth process of Organizational Restructuring
Worked as a Manager Organizational Development/Internal Auditor to contribute to the design and delivery of people and organizational development strategies and the management of change in support of the organization’s strategic and operational plans, providing information, advice and services as required. Working with teams across the organization, to support all programmes of continuous organizational performance improvement to help the organization achieve its strategic objectives of becoming a high performing organization. Engaged in HR functions, recruitment & selection, performance management, training & development and also working as auditor for internal quality reviews. Reporting directly to the Deputy Director Organizational Development.
Key Contributions & Achievements
• Performance Appraisal - Proposed and implemented Performance Improvement Plan to be a part of Performance Appraisal.
• OD Strategy - Assisted Deputy Director in amendment and design of OD Strategy.
• Internal Reviews - Developed and implemented ‘Internal Review Toolkit’ and successfully conducted quality reviews at different office locations in Sindh.
• ISO Audits - Conducted ISO Internal Audits at different office locations in Sindh.
Recruited by this manufacturing company to revamp HR department and introduce best practices into operation while managing all HR functions as an HR Generalist with over 400 contractual and 100 permanent employees. Managing a team of 4 direct reports (Assistant Manager HR & Admin, HR & Admin Executive, HR & Admin Assistant and Management Trainee). Reporting directly to the Managing Director.
Initially hired as Assistant Manager Human Resources to create successful and resourceful HR department from the ground up for this agro chemicals multi-national company with over 600+ employees. Promoted to Deputy Manager HR (Head of HR & Admin) and directed activities of the entire HR and Administration departments of 3 direct reports (Assistant Manager HR & Admin, Admin Officer and Front Desk Officer). Responsible to deliver a comprehensive HR services to the company. Responsible for compensation & benefits, training & development, HR policy design & management, recruitment & selection, performance management, succession planning, employee grievance handling. Served as a Member of the company’s Country Leadership Team and Health Safety & Environment Team. Reporting Directly to the Chief Executive Officer & Regional Head.
Key Contributions & Achievements
• SAP HCM - As a Project Head, successfully implemented SAP HCM Module.
• HR Policy & SOPs - Designed and implemented HR Policy Manual (Employee Handbook) and SOPs for HR Operations, while providing country-wide training.
• Job Description - Conducted Job Analysis and developed Job Descriptions for all the position across Pakistan.
• Performance Management - Developed and Initiated the Annual Objective Setting Framework.
• Training & Development - Successfully conducted Internal Training Programs for Improved Communication Skills, E-Mail Etiquettes, Office Etiquettes and organized External Training for employees.
• Company Website Career Module - Designed and launched ‘Career Module’ for company’s website to maintain organization staff by establishing a recruiting, testing and interviewing program.
• Employee Payroll - As a cost efficient measure, successfully launched and managed payroll module in house to seize out employee payroll outsourcing.
• Employee Engagement & Turn over - Launched comprehensive Employee Engagement & Wellbeing initiatives including Employee and team performance initiatives, New talent induction and engagement programs, Senior Leaders Engagement Programs, Employee motivational events etc. Reduced attrition rate from 55% to 24% and keeping the employee diversification with 23.5% non-Muslim staff and gender balance with 17.6% female employees.
Initially hired as Customer Services Executive to manage customers’ queries and requests on phone with this mutual fund investment company. Assisting the line manager in supervising 4 team members while handling customers’ complaints and queries received through calls, e-mails, fax etc. Reporting directly to the Assistant Manager Customer Care.
Key Contributions:
Conducted one-day training session on ‘Investment Advisory for the Retail Sales Team.
Designed and Implemented SOPs for customers’ complaint management.
Designed and Implemented SOPs for customer verification process for profile updating.
