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Jessica Carol, People/HR Manager (HR & Office/Facility Management)

Jessica Carol

People/HR Manager (HR & Office/Facility Management)·DUBIZZLE (DUBIZZLE GROUP)

United Arab Emirates

Diploma, Human Resources Analytics, Diversity and Inclusion for HR Professionals

Work experience

Total years of experience: 16 years, 8 months

People/HR Manager (HR & Office/Facility Management)

November 2020 - Present

DUBIZZLE (DUBIZZLE GROUP)

Dubai, United Arab Emirates

November 2020 - Present

• Lead the strategic and operational HR functions, reporting to the Director HR (Global).
• Implemented HR policies and procedures, ensuring compliance with legal and regulatory requirements.
• Oversee full-cycle recruitment, organizational development, performance management, legal compliance, and team building.
• Implemented performance management systems and contributed to organizational success through effective talent management.
• Developed and administered competitive compensation and benefits programs.
• Office management, procurement and budgeting
Company industry:
IT Services

Senior HR Manager (Head of Human Resources)

June 2017 - September 2019

HERTZ - OPTIMUS LIMITED

Karachi, Pakistan

June 2017 - September 2019

• Directed all HR functions, including recruitment, performance management, and policy implementation.
• Managed a team of HR professionals and provided elevated HR services to support organizational success.
• Developed and administered competitive compensation and benefits programs.
• Managed HRIS, streamlining processes and procedures to improve efficiency.
• Built and mentored a high-performing HR team, fostering employee engagement and longevity.
Company industry:
Motor Vehicle Passenger Transport

Manager Organizational Development

October 2015 - June 2017

COMMUNITY WORLD SERVICE ASIA

Karachi, Pakistan

October 2015 - June 2017

• Contributed to the design and delivery of people and organizational development strategies.
• Engaged in HR functions, recruitment, performance management, and training & development.
• Conducted internal quality reviews.
Company industry:
Non-profit Organization

Deputy Manager HR (Head of Human Resources & Admin)

September 2011 - July 2014

ARYSTA LIFESCIENCE PAKISTAN

Karachi, Pakistan

September 2011 - July 2014

• Established a successful HR department from the ground up for a multinational company with over 1, 500 employees.
• Directed HR and Administration departments, responsible for compensation & benefits, training & development, and HR policy design.
• Developed retention strategies to ensure employee engagement and longevity. Led organizational restructuring initiatives and served as a member of the Country Leadership Team.
Company industry:
Agriculture & Crop Production

Customer Care Associate

August 2007 - September 2011

Ubl Fund Managers Limited

Karachi, Pakistan

August 2007 - September 2011

• Managed customer queries and complaints, demonstrating strong communication and problem-solving skills.
• Assisted in recruitment, training, and supervision of team members.
Company industry:
Financial Services

Education

University Of California, Irvine

March 2023

March 2023

Diploma, Human Resources Analytics, Diversity and Inclusion for HR Professionals

United States

UNIVERSITY OF MINNISOTA

November 2022

November 2022

Diploma, Managing Employee Performance, Recruiting, Hiring & Onboarding, Manageing Employee Compensation

United States

Lighthouse Arabia

April 2022

April 2022

Diploma, Psychiatry And Mental Health

United Arab Emirates

Pakistan Institute of Management

May 2012

May 2012

Diploma, Human Resource Management

Pakistan

GPA (percentage): 92%

GPA (percentage): 92%

Muhammad Ali Jinnah University

January 2007

January 2007

Master's degree, Masters in Business Administration (MBA)

Pakistan

GPA (point): 3.67 out of 4

GPA (point): 3.67 out of 4

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

Grievance Handling

Expert

Job Evaluation

Expert

Recruitment

Expert

HR Policies

Expert

Training

Expert

Employee Engagement & Wellness

Expert

HR Strategy Development

Expert

Performance Management

Expert

Employee Handbook Design & Implementation

Expert

HR Operations Management

Expert

Compensation & Benefits Administration

Expert

Employee Relations

Expert

HRIS Implementation

Expert

Training Program Development & Delivery

Expert

MS Office Suite

Intermediate

Oracle

Intermediate

Facility & Budget Management

Expert

EMPLOYEE ENGAGEMENT

Expert

MANAGEMENT

Expert

PERFORMANCE MANAGEMENT

Expert

BUDGETING

Expert

LEADERSHIP

Expert

OFFICE MANAGEMENT

Expert

STREAMLINING

Expert

COMMUNICATIONS

Expert

HUMAN RESOURCES INFORMATION SYSTEM (HRIS)

Expert

PROCUREMENT

Expert

Talent Acquisition & Recruitment

Expert

Grievance Handling

Expert

Job Evaluation

Expert

Recruitment

Expert

HR Policies

Expert

Training

Expert

Languages

English

Expert

Urdu

Expert

Punjabi

Intermediate

Training and Certifications

Certifications
Certified Mutual Fund Distributor
Aug 2010
Financial Accounting
Mar 2014
Training
Living Leadership
Winning Edge
Mar 2015

Hobbies and interests

Sketching, Yoga, Reading, Travelling