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Jessica  Carol, People/HR Manager (HR & Office/Facility Management)

Jessica Carol

People/HR Manager (HR & Office/Facility Management)·DUBIZZLE (DUBIZZLE GROUP)

United Arab Emirates

Diploma, Human Resources Analytics, Diversity and Inclusion for HR Professionals

Work experience

Total years of experience: 16 years, 7 months

People/HR Manager (HR & Office/Facility Management)

November 2020 - Present

DUBIZZLE (DUBIZZLE GROUP)

Dubai, United Arab Emirates

November 2020 - Present

• Lead the strategic and operational HR functions, reporting to the Director HR (Global).
• Implemented HR policies and procedures, ensuring compliance with legal and regulatory requirements.
• Oversee full-cycle recruitment, organizational development, performance management, legal compliance, and team building.
• Implemented performance management systems and contributed to organizational success through effective talent management.
• Developed and administered competitive compensation and benefits programs.
• Office management, procurement and budgeting

Company industry:
IT Services

Senior HR Manager (Head of Human Resources)

June 2017 - September 2019

HERTZ - OPTIMUS LIMITED

Karachi, Pakistan

June 2017 - September 2019

• Directed all HR functions, including recruitment, performance management, and policy implementation.
• Managed a team of HR professionals and provided elevated HR services to support organizational success.
• Developed and administered competitive compensation and benefits programs.
• Managed HRIS, streamlining processes and procedures to improve efficiency.
• Built and mentored a high-performing HR team, fostering employee engagement and longevity.

Company industry:
Motor Vehicle Passenger Transport

Manager Organizational Development

October 2015 - June 2017

COMMUNITY WORLD SERVICE ASIA

Karachi, Pakistan

October 2015 - June 2017

• Contributed to the design and delivery of people and organizational development strategies.
• Engaged in HR functions, recruitment, performance management, and training & development.
• Conducted internal quality reviews.

Company industry:
Non-profit Organization

Deputy Manager HR (Head of Human Resources & Admin)

September 2011 - July 2014

ARYSTA LIFESCIENCE PAKISTAN

Karachi, Pakistan

September 2011 - July 2014

• Established a successful HR department from the ground up for a multinational company with over 1, 500 employees.
• Directed HR and Administration departments, responsible for compensation & benefits, training & development, and HR policy design.
• Developed retention strategies to ensure employee engagement and longevity. Led organizational restructuring initiatives and served as a member of the Country Leadership Team.

Company industry:
Agriculture & Crop Production

Customer Care Associate

August 2007 - September 2011

Ubl Fund Managers Limited

Karachi, Pakistan

August 2007 - September 2011

• Managed customer queries and complaints, demonstrating strong communication and problem-solving skills.
• Assisted in recruitment, training, and supervision of team members.

Company industry:
Financial Services

Education

University Of California, Irvine

March 2023

March 2023

Diploma, Human Resources Analytics, Diversity and Inclusion for HR Professionals

United States

UNIVERSITY OF MINNISOTA

November 2022

November 2022

Diploma, Managing Employee Performance, Recruiting, Hiring & Onboarding, Manageing Employee Compensation

United States

Lighthouse Arabia

April 2022

April 2022

Diploma, Psychiatry And Mental Health

United Arab Emirates

Pakistan Institute of Management

May 2012

May 2012

Diploma, Human Resource Management

Pakistan

GPA (percentage): 92%

GPA (percentage): 92%

Muhammad Ali Jinnah University

January 2007

January 2007

Master's degree, Masters in Business Administration (MBA)

Pakistan

GPA (point): 3.67 out of 4

GPA (point): 3.67 out of 4

Bayt.com tests

IQ Test

Administrative and Support Service

Skills

Grievance Handling
Expert
Grievance Handling
Expert
Job Evaluation
Expert
Job Evaluation
Expert
Recruitment
Expert
Recruitment
Expert
HR Policies
Expert
HR Policies
Expert
Training
Expert
Training
Expert
Employee Engagement & Wellness
Expert
Employee Engagement & Wellness
Expert
HR Strategy Development
Expert
HR Strategy Development
Expert
Performance Management
Expert
Performance Management
Expert
Employee Handbook Design & Implementation
Expert
Employee Handbook Design & Implementation
Expert
HR Operations Management
Expert
HR Operations Management
Expert
Compensation & Benefits Administration
Expert
Compensation & Benefits Administration
Expert
Employee Relations
Expert
Employee Relations
Expert
HRIS Implementation
Expert
HRIS Implementation
Expert
Training Program Development & Delivery
Expert
Training Program Development & Delivery
Expert
MS Office Suite
Intermediate
MS Office Suite
Intermediate
Oracle
Intermediate
Oracle
Intermediate
Facility & Budget Management
Expert
Facility & Budget Management
Expert
EMPLOYEE ENGAGEMENT
Expert
EMPLOYEE ENGAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
OFFICE MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
STREAMLINING
Expert
STREAMLINING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
Talent Acquisition & Recruitment
Expert
Talent Acquisition & Recruitment
Expert
Grievance Handling
Expert
Grievance Handling
Expert
Job Evaluation
Expert
Job Evaluation
Expert
Recruitment
Expert
Recruitment
Expert
HR Policies
Expert
HR Policies
Expert
Training
Expert
Training
Expert

Languages

English
Expert
Urdu
Expert
Punjabi
Intermediate

Training and Certifications

Certifications
Certified Mutual Fund Distributor
Aug 2010
Financial Accounting
Mar 2014

Training
Living Leadership
Winning Edge
Mar 2015

Hobbies

  • Sketching, Yoga, Reading, Travelling