Office and Retail Assistant
Evo Engineering
Total years of experience :6 years, 10 Months
Office Manager and PA to CEO for an engineering company, overseeing their subsidiary companies also.
My responsibilities in this job role included:
• Working on the front desk, speaking to customers and clients when they came in and assisting with any issues.
• Managing online presence via web store and social medias (Facebook, Instagram and YouTube).
• Content planning and creation for the social media platforms.
• Communication with customers in person and over the phone.
• Answering phone calls and emails.
• Completion of business accounts and invoices using Sage and Excel.
Arranging domestic and international shipments via InExpress and DHL, dealing with the overall logistics of the company.
• Arranging CEO's daily diary, scheduling appointments and communicating with clients on their behalf.
Starting and running my own beauty business alongside my full-time roles.
• Creating a brand from scratch, creating a social media presence for the brand and promoting my services.
• Planning and creating content on Instagram, Facebook and TikTok to target new and existing clients and encourage appointment bookings.
• Arranging client appointments using Fresha booking platform.
Cabin Crew with the UK’s third largest airline and largest tour operator. My responsibilities in this role included;
• Working as one team to provide an excellent experience for our
passengers.
• Presenting a positive image of the brand to ensure passengers will want to
use our company again.
• Ensuring safety and security of the aircraft and passengers at all times.
• Administering first aid.
• Up selling and link selling products to passengers during food/drink
services and duty free services.
• Assisting in resolving and deescalating any situations which may arise.
After my time with Ryanair, I started a temporary Christmas role as a retail assistant at River Island. My responsibilities in this role included:
• Greeting and assisting customers.
• Working as part of a team.
• Using the POS system to complete transactions with both card and cash.
• Promoting new products.
• Ensuring the store was visually appealing at all times.
• Restocking of products both on the shop floor and in
stock rooms.
At the end of the year I decided to expand my horizons and begin a new career as cabin crew. This again allowed me to gain more experience in customer service and whilst being a challenging role, I learnt and developed a lot. I thoroughly enjoyed my time here.
My responsibilities in this job role include:
• Greeting passengers and being the friendly face at the start of their holiday.
• Managing and working as part of a team.
• Dealing with difficult situations in a professional manner.
• Administering first aid.
• Serving passengers throughout flights and assisting with any issues to provide a pleasant experience with the company.
• Up selling and link selling products during the food/drink services and duty free services.
Sales negotiator, office administrator and PA to the CEO at a thriving real estate and lettings agency in Leeds.
My responsibilities in this job role included:
• Working at the front desk, dealing with any customers that came into the office.
• Communicating with current and potential customers and vendors in person, over the phone and via email.
• Arranging and confirming the CEOs diary daily for valuations and house viewings using Reapit.
• Negotiating and agreeing property sales between vendors and applicants.
• Liaising with solicitors to discuss updates on cases and providing our customers with these updates.
• Completing legal documents in regards to property sales and purchases.
• Starting and running the companies social media platforms (Instagram, Facebook and Twitter) to increase traffic to our website and promote listings.
• Planning and creating engaging content to advertise our properties on our social media pages.
• Conducting house viewings and then following up to encourage offers.
Front of house manager and team leader at a busy Italian Restaurant.
My responsibilities in this job role included:
• Working on the reception desk and being the first face customers see upon entry, ensuring they are dealt with in a timely manner and providing a positive first impression.
• Using the POS system to upload orders, arrange and complete bills and take payments using both card and cash.
• Answering phone calls and emails in regards to reservations, takeaway orders and any general questions.
• Completion of business accounts and invoices using Sage and Excel. • Supervising a team, arranging future shift patterns around employees availability and ensuring we always have an adequate amount of staff.
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