Office and Retail Assistant
Evo Engineering
مجموع سنوات الخبرة :6 years, 10 أشهر
Office Manager and PA to CEO for an engineering company, overseeing their subsidiary companies also.
My responsibilities in this job role included:
• Working on the front desk, speaking to customers and clients when they came in and assisting with any issues.
• Managing online presence via web store and social medias (Facebook, Instagram and YouTube).
• Content planning and creation for the social media platforms.
• Communication with customers in person and over the phone.
• Answering phone calls and emails.
• Completion of business accounts and invoices using Sage and Excel.
Arranging domestic and international shipments via InExpress and DHL, dealing with the overall logistics of the company.
• Arranging CEO's daily diary, scheduling appointments and communicating with clients on their behalf.
Starting and running my own beauty business alongside my full-time roles.
• Creating a brand from scratch, creating a social media presence for the brand and promoting my services.
• Planning and creating content on Instagram, Facebook and TikTok to target new and existing clients and encourage appointment bookings.
• Arranging client appointments using Fresha booking platform.
Cabin Crew with the UK’s third largest airline and largest tour operator. My responsibilities in this role included;
• Working as one team to provide an excellent experience for our
passengers.
• Presenting a positive image of the brand to ensure passengers will want to
use our company again.
• Ensuring safety and security of the aircraft and passengers at all times.
• Administering first aid.
• Up selling and link selling products to passengers during food/drink
services and duty free services.
• Assisting in resolving and deescalating any situations which may arise.
After my time with Ryanair, I started a temporary Christmas role as a retail assistant at River Island. My responsibilities in this role included:
• Greeting and assisting customers.
• Working as part of a team.
• Using the POS system to complete transactions with both card and cash.
• Promoting new products.
• Ensuring the store was visually appealing at all times.
• Restocking of products both on the shop floor and in
stock rooms.
At the end of the year I decided to expand my horizons and begin a new career as cabin crew. This again allowed me to gain more experience in customer service and whilst being a challenging role, I learnt and developed a lot. I thoroughly enjoyed my time here.
My responsibilities in this job role include:
• Greeting passengers and being the friendly face at the start of their holiday.
• Managing and working as part of a team.
• Dealing with difficult situations in a professional manner.
• Administering first aid.
• Serving passengers throughout flights and assisting with any issues to provide a pleasant experience with the company.
• Up selling and link selling products during the food/drink services and duty free services.
Sales negotiator, office administrator and PA to the CEO at a thriving real estate and lettings agency in Leeds.
My responsibilities in this job role included:
• Working at the front desk, dealing with any customers that came into the office.
• Communicating with current and potential customers and vendors in person, over the phone and via email.
• Arranging and confirming the CEOs diary daily for valuations and house viewings using Reapit.
• Negotiating and agreeing property sales between vendors and applicants.
• Liaising with solicitors to discuss updates on cases and providing our customers with these updates.
• Completing legal documents in regards to property sales and purchases.
• Starting and running the companies social media platforms (Instagram, Facebook and Twitter) to increase traffic to our website and promote listings.
• Planning and creating engaging content to advertise our properties on our social media pages.
• Conducting house viewings and then following up to encourage offers.
Front of house manager and team leader at a busy Italian Restaurant.
My responsibilities in this job role included:
• Working on the reception desk and being the first face customers see upon entry, ensuring they are dealt with in a timely manner and providing a positive first impression.
• Using the POS system to upload orders, arrange and complete bills and take payments using both card and cash.
• Answering phone calls and emails in regards to reservations, takeaway orders and any general questions.
• Completion of business accounts and invoices using Sage and Excel. • Supervising a team, arranging future shift patterns around employees availability and ensuring we always have an adequate amount of staff.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.