Showroom In-charge/ HACCP Coordinator
Sparrow International
Total years of experience :5 years, 9 Months
-Provided customer service by greeting and assisting customers and responding to walk-in customer enquiries and complaints
-Ensured all the required quantities of products are displayed in the showroom and eliminated the stock shortage
-Ensured availability of stocks and services by making weekly and monthly inventories
-Prepared all the transfer orders to replenish the showroom stock inventory and reorder when inventory drops to a specific level
-Initiated, coordinated and managed HACCP safety related tasks & documentations within the organization
-Monitored and handled DM occupational medical examination
-Coordinated Venue Management, stand designers, contractors and equipment hire
-Liaised with Marketing & PR colleagues to promote events (Gulfood, SIAL etc.)
-Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
-Created purchase orders as per supplier by verifying specifications and price; obtained recommendations from SCM for substitute items; obtained approval from SCM and/or Business Development Manager
-Posted confirmed proforma invoices in FMCG, received original shipping documentations; (invoices, PL, BL, undertakings etc.) and dispatch before ETA to Agility JAFZA for clearance before shipment arrivals
-Overseen arrival of shipments with the aid of the SCM & coordinate with Agility until clearance
-Submitted FIRS & PL with SKU Codes to Agility before arrival of every shipment;
-Prepared reports concerning supply chain operations such as sales & order forecasts, weekly reports in consultation with supply chain manager; Forwarded available inventory items by
-In charge of landed cost process - Receive stock in system with actual Agility clearing charges, RCR + Customs Duty + Insurance+ Freight Invoices to compute the costing & submits to Finance Manager for confirmation
-Responsible for clearing with Dubai Municipality all Food labels & barcodes for new products; Created all SKU codes of new products & promotional items
-Logged FIRS for all new consignments in DM Portal; Daily follow up on all urgent consignments & DM Inspector Liaison in consultation with SCM
-Applied for Food label approval, New Food item registration, Inspection date for DIP consignment through Dubai Municipality Portal- follow up until clearance
-Ensured that all insurance applications for the incoming shipments are applied; Prepared Packing List & Delivery Advice for Dubai Duty Free Delivery & communicates with Global Shipping Logistics; Applied all requests in Dubai Customs Portal & follow up until approval
-Responsible for JV postings related to DM fees, passed credit notes related to Order Management on a daily basis
-Processed all orders (Trade, HORECA, Cash Vans & all out station van transfer requests) through OMP
-Confirmed all orders, generated the text file & communicated it with Agility for the next day delivery to customers
-Passed all credit notes related to Order Management on a daily basis
-Handled customer e-mails, queries, complaints & escalates concerns to Customer Service Supervisor for resolution
-Other duties as assigned by the HR Manager
-Attended to all telephone queries, faxes, emails (internal & external); routed and directed all incoming and outgoing calls
-Disseminated all incoming correspondence
-Greeted, assisted and/ or directed visitors
-In charge of meeting and assisting our valued customers in the absence of the Master Butcher
-Arranged the required quantity of orders in consultation with the Master Butcher/Manager
-Basic accounting functions (process invoices, credit notes)
-Managed petty cash transactions for purchasing of office and production supplies and vehicle related expenses
-Handled the purchasing and requisitioning of the department
-Responsible for reading, interpreting and input of imported food items in DM Portal
-General office duties including filing, photocopying, scanning and document typing
-Contacted foreign suppliers, handled documents related to shipments and is in charge of ensuring that the purchased imported goods are delivered to us
-Assisted the Hygiene Manager to conduct training to all staff in our department regarding food safety, personal hygiene & Hazard Analysis Critical Points (HACCP)
-Maintained the proper temperature records & HACCP documents
-Planned and managed periodic service of delivery trucks; managed car repair process including but not limited to obtain police reports, quotations and invoices
-Oriented, educated, trained fresh & junior staff and delegated work as required
-Assisted in supervising the daily functions of the staff & then has to ensure the productivity and checking the quality of their work output
-Worked as a medium among all workers of the department so will have to communicate with the workers and maintain an effective medium of close collaboration in the company
-Coordinated logistics/ itinerary for Manager including personal secretarial support on travel planning and arrangement
-Provided voice technical support on installing network devices (Wireless LAN technology, switches, VPN, Print Server,
Firewall Technology & OS including Microsoft, Linux
& MAC) to address customer concerns & to provide quality customer service
-Up sold additional products & services to clients