Jessica Joy Lapuz

• Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Developed and implemented effective recruitment and onboarding strategies for new hires.
• Conducted new employee onboarding and provided ongoing orientation training.

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Liaised between clients and vendors and maintained effective lines of communication.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
• Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Used internal software to process reservations, check-ins and check-outs.