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jessica sanan, branch manager

jessica sanan

branch manager·the laser clinic qatar branch

Qatar

High school or equivalent, business management

Work experience

Total years of experience: 5 years, 4 months

branch manager

January 2021 - January 2021

the laser clinic qatar branch

Doha, Qatar

January 2021 - January 2021

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Customer Care Manager

March 2018 - December 2020

The Laser Clinic

Jounieh, Lebanon

March 2018 - December 2020

Improving customer service experience, create engaged customers and facilitate organic growth.
•Taking Owner ship of customers issues and following problems through to solution.
•Setting a clear mission and deploy strategies focused towards that mission.
•Keeping accurate records and document customer service actions and discussions.
•Analysing statistics and compile accurate reports.
•Leading and developing customer service agents and nurture an environment where they can excel through encouragement and empowerment.
•Keeping ahead of industry’s developments and apply best practices to areas of improvement.
•Handling the social media ( facebook, Instagram ).
•Maintaining Training courses about Customer Services objectives.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

hr&admin

May 2013 - May 2013

Lebanese Qatari Medical Complex

Doha, Qatar

May 2013 - May 2013

Coordinate office management activities for the executive
•Research, compile, assimilate, and prepare confidential and sensitive documents, and brief the executive regarding contents.
•Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally and forwards appropriate materials to the executive and staff.
•Receive and screen incoming calls and visitors, determine which are priority matters, and alert the executive accordingly.
•Make referrals to appropriate executive staff and provide requested information.
•Inform government officials and others of the position of the executive on issues
•Compose letters and memoranda in response to incoming mail and calls.
•Transmit directives, instructions and assignments and follow up on status of assignments as liaison between the executive and subordinates and others,
•Update executive on status of issues before scheduled meetings.
•Prepare agenda and collect materials for meetings, speeches, and conferences; take minutes and keep records of proceedings as required.
•Plan and coordinate arrangements for professional conferences.
•Review, proofread, and edit documents prepared for the executive's signature.
•Coordinate and facilitate the executive's calendar to arrange appointments, meetings, and conferences.
•Recommend actions to be taken on office expenditures such as equipment and supply needs.
•Attend meetings as executive's representative; report on proceedings
•Compile and maintain records, statistical information, and reports.
•Participate in and coordinate committees and task forces, as assigned.
•Establish and maintain various filing and records management systems.
•Make domestic and foreign travel arrangements; prepare itineraries; prepare and compile travel vouchers, maintain all travel records.
•Perform related work as assigned.
•Performed administrative and secretarial duties with wide latitude for exercising discretion and judgment.
•Prepared letters as instructed and in accordance with precedent and directed mail to other staff members for their action.
•Arranged for and scheduled appointments for the executive, including interviewing callers and making proper referrals; prepared material and made arrangements for meetings as required.
•Studied reports received, checked and compared with previous reports and other data, and brought to the attention of the executive significant items, changes, errors or omissions.
•Maintained for the executive up to date management manuals, directives, organizational charts and kept the executive informed of changes.
•Set up and maintained office files and kept correspondence and reports available for reference and efficient operation of the office.
•Took and transcribed dictation, typed and maintained office records.
•Answered telephone and replied to questions in accordance with general instructions and referred calls to appropriate staff member
•Taking dictation of letter in the office.
•Up keeping and updating of official documents and files.
•Preparation of Registers license, evaluation, dataflow .
•Handling admin activities like Client Visit, Office Services co-ordination, Arranging of cabs for Client people/visitors,
•Working on bills.
•Maintaining Data of HR & ADMIN Department.
•Managing and coordinate with Patients
•Coordinate & provide administrative tasks for various events.
•Responsible for all the joining formalities.
•Responsible for recruiting new employees.
•Final salary negotiation with new employees.
•Coordinating, scheduling and conducting of training sessions

Company industry:
Other Healthcare Services
Job role:
Human Resources and Recruitment

Secretary

September 2010 - December 2010

Beiru

September 2010 - December 2010

Used company approved sales and service techniques when determining customer needs.
•Offered all optional products to meet customer wants and needs.
•answering telephone calls
•maintaining diaries
•arranging appointments
•taking messages
•typing and word processing
•filing
•organising and servicing meetings (producing agendas and taking minutes)
•managing databases
•prioritising workloads
•recruiting, training and supervising junior staff
•handling correspondence
•implementing new procedures and administrative systems
•liaising with relevant organisations
•co-ordinating mail-shots and similar publicity tasks
•Made eye contact and greet all customers.
•Prepared rental and return documents accurately and completely.
•Qualified each customer using
•Qualified each customer using our company rental requirement guidelines
• Offered all customers assistance with directions, maps, local area information and service information.
•Reviewed rental parameters with all customers to ensure a complete understanding of our rates and service charges.
•Reviewed all charges at the time of vehicle return.
• Answered the phone in a friendly, helpful and prompt manner.
•Assisted customers by effectively resolving all customer service issues.
•Maintained the appearance of the rental counters and areas to present a neat and orderly image
• Assisted and coordinated customers within the queue to minimize any wait time and promoted the most efficient service method.
•Performed other customer service related duties to ensure our service met the needs of the customer

Company industry:
Administration Support Services
Job role:
Secretarial

Secretary

March 2010 - September 2010

Beiru

March 2010 - September 2010

To offer world-class customer service.
•Make research on various locations and rental rates and sell travel packages to that best suit the customer.
•Dealt with customer enquiries about the availability and cost of vehicles.
•Registered bookings and explained the terms of rental or leasing agreements.
•Completed paperwork with the customer regarding payments.
•Showed vehicle to customers and pointed out any bumps, scrapes or special features.
•Checked mileage and scrutinized for damage when vehicles were returned.
•Provided ongoing service and sales support.
•Determined customer needs by making use of company approved sales and service techniques.
•Prepared all rentals and return documents accurately and completely.
•Assisted all customers with directions, maps, appropriate service information, etc.
•Reviewed rental parameters with all customers to ensure complete understanding of rates and service charges.

Company industry:
Administration Support Services
Job role:
Secretarial

Secretary

September 2008 - March 2010

Beiru

September 2008 - March 2010

Work with 20 sales professionals covering 3 branches
•Support sales reps in opening new accounts and upgrading existing service.

Company industry:
Administration Support Services
Job role:
Secretarial

Education

arab open university

February 2019

February 2019

High school or equivalent, business management

Lebanon

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
RESEARCH
Expert
RESEARCH
Expert
SALES
Expert
SALES
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
STATISTICS
Intermediate
STATISTICS
Intermediate
UPGRADES
Beginner
UPGRADES
Beginner
ADMINISTRATION
Beginner
ADMINISTRATION
Beginner
BUSINESS COMMUNICATIONS
Beginner
BUSINESS COMMUNICATIONS
Beginner
CHARTS
Beginner
CHARTS
Beginner
CONFERENCES
Beginner
CONFERENCES
Beginner
management
Expert
management
Expert

Languages

Arabic
Expert
English
Expert
French
Expert