RELOCATION CONSULTANT
SIRVA RELOCATIONS
مجموع سنوات الخبرة :15 years, 10 أشهر
• Primary point of contact for global relocation management companies and their partner companies in UAE for providing mobility services and managing their expectations on the service delivery in UAE according to service level agreement ( SLA).
• Designed, developed and assessed the supply chain process flow for 6000 employees relocating to UAE and presented to world’s leading healthcare clinic in Abu Dhabi.
• Trained and managed 11 consultants of 5 different nationalities located in Middle East region offices for various types of mobility services by creating an effective operational strategy involving the service parameters.
• Developed working knowledge of housing process in Saudi Arabia and Doha.
• Identified needs and manages the expectations of the family relocating to Middle East through a pre briefing call and providing recommendations on their immigration, housing, schooling and settling-in.
• Evaluated the supply chain operations through mid-service feedback and by supervising the performance of the consultants and ensured the quality of service delivery and expectations of the customers are met
• Conducted revenue, margin and cost analysis of each services provided and developed a report on the areas of cost generation and developed a plan for service delivery effectiveness for the accounts managed.
• Reviews tenancy agreement and negotiates the clauses of the addendum with the landlord and real estate agents in accordance with legal regulations governing the city of Dubai and Abu Dhabi.
• Works closely with the local team of human resources of leading companies in IT and telecommunication sectors in providing relocation services for their executives.
• Assessed risk and developed an operational plan for a relocation of leading Instrumentation Company of 250 employees in 4 days from 2 different locations to final location.
• Developed a regional corporate bid in the real estate sector and generated monthly revenue of AED 50k.
• Negotiated with suppliers on the packing materials to achieve the cost benefit goal which led to savings of 16% of the budget for the start-up in UAE.
• Identified new business opportunities through networking and leads from various industry leaders which led to the signing of a global relocation services contract with a largest telecommunication firm in providing assistance to more than 200 employees.
• Generated annual turnover of averaging AED 600k.
• Trained 30 staff members in operations on the packing and service delivery standards of FIDI- FAIM.
• Initiated and designed an advertisement for segmented market advertised in the local newspaper that led to an average increase of monthly sales calls by 5%.
• Managed a team of 4 sales executives by providing support to meet the business objectives.
• Assessed the dimensions of household goods of a family and advice the process and regulations.
• Analyzed external market information and identified new multinational corporates and developed a pricing chart that helped to reduce 15% of their mobility costs.
• Evaluated global service partners through setting KPI’s, service delivery performance, by external benchmarking of FIDI- FAIM standards which led to the signing of global partnership agreement.
• Generated an annual turnover of USD 500k
• Analyzed consumer buying behavior of the SKU’s through merchandising and developed a strategy by placing the Frito Lay stands in key visible location that led to increase of revenue by 5%.
• Managed and developed relationships with major retail outlets (Carrefour, Sharjah Cooperative) of the northeast region of UAE and created maximum visibility of brand which led to new marketing promotions.
• Analyzed revenue from the key corporates to prepare the compiled sales report for the owners to develop new business strategies.
Awarded a Scholarship as a waiver of my tuition fees. I have majored my EMBA in Advanced Strategy analysis, Mergers and Acquisitions, Private Equity. As part of the evaluation of my EMBA , I had undertaken my business mastery project in preparing a value segmentation for Philips Saudi Arabia in the healthcare sector where I have analyzed and developed an operations and business strategy plan. Visited Shanghai for seven days as part of China Symposium meeting with executives and CEO's to understand the business practices in China and visiting companies Reuters, Coca-cola and taking part in the corporate discussions.
As part of the evaluation of Employee relations, I have carried out a an analysis of the nurses satisfaction level.