Jessy Joyson

• Project & Admin Support: Optimize startup operations by managing remote project support, HR & administration activities, and stakeholder communications, utilizing data analytics to increase reporting accuracy by 25%.

• Strategic Governance & Compliance: Architected a company-wide governance framework and institutional SOP policies, achieving 100% regulatory adherence and significantly elevating organizational risk mitigation maturity.


• Audit & Risk Oversight: Spearheaded the compliance monitoring program, executing quarterly audits, forensic investigations, and risk assessments to safeguard legal standards and internal integrity.
• Executive Liaison & Reporting: Served as a strategic bridge between the Board and operations, delivering data-driven intelligence and centralized documentation to align departmental goals with corporate strategy.

• Strategic Account Management: Orchestrated planning and stakeholder engagement for a wide portfolio (KPC & its subsidiaries, MARAFIQ, Zain, Alshaya), facilitating workshops that identified service gaps and secured new business across multiple service lines.
• Digital Transformation: Pioneered reporting automation using Power BI and Advanced Excel, significantly increasing data accuracy while reducing manual reporting cycles.
• Bid & Compliance Management: Directed the end-to-end RFP/RFQ lifecycle, managing complex bid submissions, bank guarantees, tender meetings and insurance requirements to ensure 100% post-award compliance.
• Facilitated high-impact client workshops and feedback initiatives that identified service gaps and secured new business across Assurance, Tax, and Consulting service lines.

• Operational Excellence: Streamlined the end-to-end investor onboarding lifecycle and KYC protocols while executing complex financial operations including capital calls and fee calculations with 100% transaction accuracy.
• Data & Portfolio Intelligence: Delivered deep-dive analysis on asset allocation, historical returns, and capital commitments, while leveraging HR analytics to provide actionable workforce insights for monthly reporting.

• Strategic Data Intelligence & PMO: Architected Board-level dashboards using Tableau, Power BI, and Excel to drive risk mitigation, while directing project planning, financial analysis and stakeholder alignment for high-priority financial reporting initiatives.
• Business Growth & Escalation Management: Pioneered sales pipeline strategies and lead generation to drive revenue growth using Salesforce CRM, EPICOR ERP tools serving as the primary escalation lead to maintain project health and scope integrity.
• Executive Partnership & Communication: Acted as a strategic second brain and primary liaison for senior leadership, managing complex calendars and high-stakes correspondence to optimize executive time and brand integrity. Primary liaison for executive-level inquiries, screening high-stakes correspondence and drafting professional communications to safeguard the executive’s time and brand.

• Quality & Standards Leadership: Enforced SLA-driven quality control frameworks and architected documentation ecosystems that directly secured ISO certification and institutionalized operational excellence.
• Governance & Workflow Automation: Designed scalable governance tools, including real-time dashboards and escalation policies, to eliminate bottlenecks and streamline cross-functional workflows.
• Organizational & Talent Development: Standardized role clarity frameworks and led specialized training programs to reduce redundancies, bridge skill gaps, and ensure alignment with international safety benchmarks.

• Directed project planning and stakeholder alignment for financial reporting and data
analysis initiatives, defining timelines and strategic next steps.
• Led sales pipeline strategy and client opportunity discussions to drive revenue growth
and optimize resource allocation.
• Developed Executive dashboards and Board-level reports, effectively communicating
risks and solutions while managing project documentation using Microsoft Excel,
Tableau, Power BI; managing projects with tools such as Asana and ClickUp.
• Supervised teams responsible for proposal creation, marketing collateral, Salesforce
CRM updates, and project code management (EPICOR).
• Traveled to client sites for project kick-off meetings to discuss project scope, cost
allocation, staff requirements, scheduling, and milestones.
• Organized webinars and events for the Global COSO Enterprise Risk Management
(ERM) Initiative Framework and Advanced Consulting Challenge, L&D training
sessions, R& R programs.
• Served as primary escalation point for project variances and coordinated cross
functional team activities.

• Global Governance & Operations: Orchestrated global service line expansion and cross-border synchronization, developing project charters and tracking milestones to drive jurisdictional revenue growth and standardized governance.
• Digital Infrastructure & Marketing: Optimized global collaboration by overseeing complex SharePoint ecosystems and spearheading multi-channel marketing campaigns using GEMA and Vuture to support Account Management.
• Compliance & Quality Assurance: Enabled (ISMS) compliance for the Tax Executive Enablement Centre and directed process audits to ensure service delivery aligned with international quality standards.

• Developed and delivered tailored technical documentation, user manuals, and
marketing content for diverse international clients.
• Provided customer support to both domestic and international client accounts.

• Created project sample presentations for Retail and IT clients via TeamViewer, calls, or site visits.
• Participated in the International Jewelry Show IIJS in Mumbai to exhibit machinery equipment.
• Collaborated with development and database teams to collect and maintain project data on scope, schedule, cost, resources, quality, and risk.
• Provided documentation support throughout all project lifecycle stages.
• Led recruitment and negotiations to source top talent from diverse pools, including conducting technical interviews and supporting training and development initiatives.
• Managed correspondence and communication with internal departments and external entities.
• Negotiated offers, prepared offer and appointment letters, handled induction and onboarding, and managed appraisal reports and performance reviews.
• Oversaw promotions, transfers, annual revisions, and managed Learning & Development (L&D), Reward & Recognition (R&R) practices, and one-to-one review systems.