Jesus Diaz Sarabia Cramazou

September 2013 - Present: CEO & Co-Founder Start-up, Health & Medical Tourism Spain.

Performance, general manager, director, Executive MBA, supply chain, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, think big, trust, invent, develop, customer obsession, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach, customer service

Our company (since Feb. in stand-by because of third party bureaucracy) is dedicated to improve access to best-in-class medical treatments to foreign patients, through the largest private healthcare network in Spain. In partnership with Quirón Group www.quiron.es/es (45 healthcare centers; 6, 500+ doctors) we started our adventure with Málaga and Marbella hospitals to attract streams of patients. What have we done until now?
 Distribution Channels’ identification, SWOT analysis, Decision-Making Variables, Prices and Risks

 Strategic alliances & partner’s identification (Sales people, Insurances, Facilitators, Travel ag, web)

 Design Business Plan, Operations (Treatment process) and Strategy. Budget, P&L. Sales Managers

September 2013 - Present: CEO & Co-Founder Start-up, Health & Medical Tourism Spain.

Performance, general manager, director, Executive MBA, supply chain, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, think big, trust, invent, develop, customer obsession, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach, customer service

Our company (since Feb. in stand-by because of third party bureaucracy) is dedicated to improve access to best-in-class medical treatments to foreign patients, through the largest private healthcare network in Spain. In partnership with Quirón Group www.quiron.es/es (45 healthcare centers; 6, 500+ doctors) we started our adventure with Málaga and Marbella hospitals to attract streams of patients. What have we done until now?
• Distribution Channels' identification, SWOT analysis, Decision-Making Variables, Prices and Risks

• Strategic alliances & partner's identification (Sales people, Insurances, Facilitators, Travel ag, web)

• Design Business Plan, Operations (Treatment process) and Strategy. Budget, P&L. Sales Managers

May 2013 - Feb. 2014: DEPUTY CEO Interim, United Energy Commodities (Geneva, Switzerland)

Performance, general manager, director, Executive MBA, transport, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, think big, trust, invent, develop, customer obsession, deliver results, languages, lean si x sigma, kaizen, problem solving, safety, coach, customer service

Petrochemical's trading and distribution company specialized in Trading, finance, marketing, transportation and storage of polymers (PE, PPR, PPH) . It holds a leading market position across CIS countries, especially Russia, Caucasus (Georgia, Armenia, Azerbaijan) & Kazakhstan among pipe producers. Offices: Geneva, Kiev, Odessa, Tbilisi. www.unitedenergy.biz. Accomplishments reporting company's president: • Sales: +25%; EBT: +195%. Costs (Purchase: - 10% Carriers-Freights: - 15% Labour: -18% BPO: -12%)

• Turnaround & Performance improvement: Team management, Operations procedures, Customer Service

• Established Spanish subsidiary (back-office in Marbella) and Turkey Sales Office hiring back office Managers (Operations manager, Chief Accountant, Logistics Manager) and Turkish Sales Director.
• New Strategy and Business Plan development (Sourcing; Lead Times; Logistics partners; Traders)

• Through www.sccf.ch Cash Margin & Loans request Trade finance banks & private funds EU, Asia.

May 2013 - Feb. 2014: DEPUTY CEO Interim, United Energy Commodities (Geneva, Switzerland).

Performance, general manager, director, Executive MBA, transport, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, think big, trust, invent, develop, customer obsession, deliver results, languages, lean si x sigma, kaizen, problem solving, safety, coach, customer service

Petrochemical's trading and distribution company specialized in Trading, finance, marketing, transportation and storage of polymers (PE, PPR, PPH). It holds a leading market position across CIS countries, especially Russia, Caucasus (Georgia, Armenia, Azerbaijan) & Kazakhstan among pipe producers. Offices: Geneva, Kiev, Odessa, Tbilisi. www.unitedenergy.biz . Accomplishments reporting company’s president:
 Sales: +25%; EBT: +195%. Costs (Purchase: - 10% Carriers-Freights: - 15% Labour: -18% BPO: -12%)

 Turnaround & Performance improvement: Team management, Operations procedures, Customer Service

 Established Spanish subsidiary (back-office in Marbella) and Turkey Sales Office hiring back office Managers (Operations manager, Chief Accountant, Logistics Manager) and Turkish Sales Director.
 New Strategy and Business Plan development (Sourcing; Lead Times; Logistics partners; Traders).

 Through www.sccf.ch Cash Margin & Loans request Trade finance banks & private funds EU, Asia.

October 2008 - March 2012: CHIEF OPERATING OFFICER Spain & Portugal, Group JL Pantoja (Seville) and Branch MANAGING DIRECTOR (4/7 group companies) . Pantoja provides logistics services and solutions (i.e. Call Center, BPO) to blue chip companies, predominantly in Retail & FMCG sectors (i.e. IKEA partner in home delivery), delivering +9MM products yearly www.grupopantoja.com

Performance, general manager, director, Executive MBA, distribution, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, business development, invent, develop, customer service, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach, mentor

Operationally and financially reported at Board level with full responsibility at Multi-site level (7 stores, 14 Fulfillment Centers with 645, 000 sqft / 5, 000 SKUs and teams of 700+ employees; HQ and Contact Center) . Developed & Deployed Business Strategy; Monitored Budget and P&L; Developed Sales & Marketing, Financial, HR and IT policies; New clients & Strategic customer relationships Development. Managed-Built team & resources achieving the best practices. Key management accomplishments: • Increased Customer Satisfaction from 86% to 98.5%. Same-day deliveries 78%, best KPI for Spain.

• Designed and developed a customer focused Supply & Distribution Network in Spain and Portugal

• Deployed Workforce BPO & IVR screen popping, reducing FCR & AHT: 80% calls solved < 75sec

• Cumulative EBT: +229% Cum. Revenues +20%. Orders' increase: +55%. Client Price: -25÷-40%.

• Cumulative Costs reductions: Variable -32%; Errors: - 54%; Labour: -27%; Overhead: -43%.

• Implemented real-time online B2B & B2C monitoring deliveries and follow-up for mobile platform.

• Service Award of tender to IKEA stores (Coruña and Porto, 2010; Hospitalet & Sabadell 2012)

• Foundation 2 companies: Logistics Portuguese Home Delivery; Van's rental www.shopandtaxi.com

• Increased performance of major Carriers, 3PL Providers, reducing our freight costs -24%

• Established 11 new offices & Logistic Centers. Decreased Incidences' Volume: 7.3% to 1.2% /order

October 2008 - March 2012: CHIEF OPERATING OFFICER Spain & Portugal, Group JL Pantoja (Seville) and Branch MANAGING DIRECTOR (4/7 group companies). Pantoja provides logistics services and solutions (i.e. Call Center, BPO) to blue chip companies, predominantly in Retail & FMCG sectors (i.e. IKEA partner in home delivery), delivering +9MM products yearly www.grupopantoja.com

Performance, general manager, director, Executive MBA, distribution, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, business development, invent, develop, customer service, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach, mentor

Operationally and financially reported at Board level with full responsibility at Multi-site level (7 stores, 14 Fulfillment Centers with 645, 000 sqft / 5, 000 SKUs and teams of 700+ employees; HQ and Contact Center). Developed & Deployed Business Strategy; Monitored Budget and P&L; Developed Sales & Marketing, Financial, HR and IT policies; New clients & Strategic customer relationships Development. Managed-Built team & resources achieving the best practices. Key management accomplishments:
 Increased Customer Satisfaction from 86% to 98.5%. Same-day deliveries 78%, best KPI for Spain.

 Designed and developed a customer focused Supply & Distribution Network in Spain and Portugal

 Deployed Workforce BPO & IVR screen popping, reducing FCR & AHT: 80% calls solved < 75sec

 Cumulative EBT: +229% Cum. Revenues +20%. Orders’ increase: +55%. Client Price: -25÷-40%.

 Cumulative Costs reductions: Variable -32%; Errors: - 54%; Labour: -27%; Overhead: -43%.

 Implemented real-time online B2B & B2C monitoring deliveries and follow-up for mobile platform.

 Service Award of tender to IKEA stores (Coruña and Porto, 2010; Hospitalet & Sabadell 2012).

 Foundation 2 companies: Logistics Portuguese Home Delivery; Van’s rental www.shopandtaxi.com

 Increased performance of major Carriers, 3PL Providers, reducing our freight costs -24%

 Established 11 new offices & Logistic Centers. Decreased Incidences’ Volume: 7.3% to 1.2% /order

June 05 - Sep. 08: PLANT MANAGER. Jan. 05 - June 05: Production & Logistics Manager

Performance, general manager, director, Executive MBA, distribution, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, business development, invent, develop, customer service, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach,

Reported to CEO. Steered & managed plant capacity & personnel (Spain, Portugal, China) . Monitored budget and P&L by managing technical and financial resources. Deployed Lean Manufacturing Plan. Oversaw day-to-day management & performance of 2 Fulfillment Centers with 410, 000 sqft / 15, 000 SKUs and: Production, Purchasing, Maintenance, Marketing-Sales, Logistics, H&S, Quality. Sales Team Responsible (75+ & 2 KAM) and Key Account customers. www.liderpapel.com Key accomplishments:
• Cumulative EBT +75%; Material Row Prices: -20%; Stocks: -35%; Production Outsourcing (China)

• Customer Acquisition: Eroski, Alcampo, Metro, Sonae, Staples, Vasanta (>4 MM EUR Sales Increase)

• Lines per hour (per Picker: +75%; per Filler: +160%); Stock Rotation: +32%; Errors: -63% (2‰);

• Deployment: Manufacturing Monitoring real-time system (Productivity: +30%)

• Automatic Order Picking (Savoye), Jivaro packing & Voice Picking (Labour: -40%; Speed: +230%)

January 2005 - September 2008: Liderpapel, S.A. - Comercial del Sur de Papelería, S.A. (Málaga)

January 2005 - September 2008: Liderpapel, S.A. - Comercial del Sur de Papelería, S.A. (Málaga).

June 05 - Sep. 08: PLANT MANAGER. Jan. 05 - June 05: Production & Logistics Manager

Performance, general manager, director, Executive MBA, distribution, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, business development, invent, develop, customer service, deliver results, languages, lean six sigma, kaizen, problem solving, safety, coach,

Reported to CEO. Steered & managed plant capacity & personnel (Spain, Portugal, China). Monitored budget and P&L by managing technical and financial resources. Deployed Lean Manufacturing Plan. Oversaw day-to-day management & performance of 2 Fulfillment Centers with 410, 000 sqft / 15, 000 SKUs and: Production, Purchasing, Maintenance, Marketing-Sales, Logistics, H&S, Quality. Sales Team Responsible (75+ & 2 KAM) and Key Account customers. www.liderpapel.com Key accomplishments:

 Cumulative EBT +75%; Material Row Prices: -20%; Stocks: -35%; Production Outsourcing (China)

 Customer Acquisition: Eroski, Alcampo, Metro, Sonae, Staples, Vasanta (>4 MM EUR Sales Increase)

 Lines per hour (per Picker: +75%; per Filler: +160%); Stock Rotation: +32%; Errors: -63% (2‰);

 Deployment: Manufacturing Monitoring real-time system (Productivity: +30%)

 Automatic Order Picking (Savoye), Jivaro packing & Voice Picking (Labour: -40%; Speed: +230%)

June 2003 - Dec. 2004: PRODUCTION & LOGISTICS Engineer. Conservas Tallón. (La Coruña) . Fish Canning Factory. Reported to Plant Manager: controlled daily production & implemented changes to increase efficiency, H&S responsibility, Oversaw operations, purchases, suppliers and inventory, logistics.

Performance, general manager, director, Executive MBA, distribution, operations, logistics, Cost reduction, P&L management, team-building, board relations, leader, invent, develop, customer service, deliver results, languages, problem solving, safety, coach, mentor, budget

Oct. 2000 - Dec. 2000: Research Engineer. Twente Mechanical Engineering Faculty.The Netherlands. Biomechanical Project - Dr. Koopman. "Calculation of Ground Reaction Forces during Treadmill Gait"