Assistant Manager - Information Technology Services
Deloitte Consulting LLP
مجموع سنوات الخبرة :12 years, 4 أشهر
• Direct IT projects and technical activities. Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.
• Lead high-performing technical team of Systems support Specialists. Develop and implement standard operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide.
• Under supervision, incumbents perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks.
• Provide senior-level technical consultations and support and System Integration & Testing Departments on all IT and networking issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility.
• Provided technical consultations regarding Microsoft, VMware, Cisco, HP/Dell, MacAfee and Office 365 products. Delivered technical support for system auditing, performance tuning, and troubleshooting
• Coached and mentored team of Network Engineers and IT Engineers. Conducted training programs to enhance staff technical skills and motivation including network/server administration procedures, virus protection, and security measures.
• Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.
Worked has a Technical Support Consultant in SUTHERLAND GLOBAL SERVICES, Cochin. I’m responsible for
maintaining a professional and satisfied relationship with clients and customers by providing product and service
troubleshooting while educating about the features and benefits of their purchase/subscription. Oversaw the
design of new organization-wide IT/IS systems and defined the IT/IS architecture. Administered Microsoft
Windows workstations. Performed server and security audits, system backup procedures, and recovery processes
to support business continuity strategies.
Worked has a Senior Technical Support Representative in C-CUBED SOLUTIONS PVT LTD,
Bangalore. Supported in customer relations and information technology with knowledge in the use of
computer applications and prescribed troubleshooting and problem-solving mechanisms for
technology and machinery. The areas include, Virus and Spyware, Hardware & Devices, Operating
Systems, Network & Security, Software & Applications and Email Clients.
Completed Masters in Software Systems.