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Jethesh Parappil, Manager – IT

Jethesh Parappil

Manager – IT·Deloitte

United Arab Emirates

Master's degree, Software Systems

Work experience

Total years of experience: 14 years, 5 months

Manager – IT

September 2014 - Present

Deloitte

Bengaluru, India

September 2014 - Present

• Develop Audit Plans: Create comprehensive audit plans that outline the scope, objectives, and
methodology of IT audits
• Risk Assessment: Conduct risk assessments to identify key areas of concern and prioritize audit activities
accordingly
• Develops people and leads teams at offices. This includes performance management, goal setting, professional
development, coaching / mentoring, team recognition, and recruiting activities.
• Conduct regular meetings with stakeholders to understand their IT needs and develop strategies to meet those
needs.
• Audit Execution: Lead and execute IT audits, including system reviews, application audits, and IT general
controls assessments..
• Collaborated with business units to define IT strategies, prioritize projects, and align technology initiatives
with business goals.
• Hands on experience in IT GRC - IT Policy Management, Incident Management, Compliance Management
and Threat & Vulnerability Management
• Conducted regular audits of IT systems and processes to identify vulnerabilities and implement appropriate
security measures.
• Assist in Recruiting and Hiring process
• Supports all security, risk, and compliance activities that occur in the region. Developed and maintained IT
policies, procedures, and documentation to ensure compliance and operational efficiency.
• Provides input and supports planning for developing business, technology, and integrates specific plans into
the firm-wide plan.

Company industry:
Management Consulting

Technical Support Consultant

May 2013 - August 2014

Sutherland Global Services - India

Bengaluru, India

May 2013 - August 2014

• Worked has a Technical Support Consultant in SUTHERLAND GLOBAL SERVICES, Cochin. Im responsible for
maintaining a professional and satisfied relationship with clients and customers by providing product and
service troubleshooting while educating about the features and benefits of their purchase/subscription.
Oversaw the design of new organization-wide IT/IS systems and defined the IT/IS architecture. Administered
Microsoft Windows workstations. Performed server and security audits, system backup procedures, and
recovery processes to support business continuity strategies.

Company industry:
IT Services

Senior Technical Support Representative

January 2012 - May 2013

C-CUBED SOLUTIONS PVT

Bengaluru, India

January 2012 - May 2013

• Worked has a Senior Technical Support LTD,
Bangalore. Supported in customer relations and information technology with knowledge in the use of
computer applications and prescribed troubleshooting and problem-solving mechanisms for
technology and machinery. The areas include, Virus and Spyware, Hardware & Devices, Operating
Systems, Network & Security, Software & Applications and Email Clients.

Company industry:
IT Services

Education

C.M.S College of Science and Commerce. Bharathiar University

June 2011

June 2011

Master's degree, Software Systems

India

Skills

SCCM
Expert
SCCM
Expert
Active Directory
Expert
Active Directory
Expert
IT
Expert
IT
Expert
IT Technical Support
Expert
IT Technical Support
Expert
ITIL
Expert
ITIL
Expert
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
CERTIFIED INFORMATION SECURITY MANAGER
Intermediate
CERTIFIED INFORMATION SECURITY MANAGER
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
CATALOGS
Expert
CATALOGS
Expert
CISCO
Expert
CISCO
Expert
CLIENT/SERVER
Expert
CLIENT/SERVER
Expert
DATABASE ANALYSIS
Expert
DATABASE ANALYSIS
Expert
DELL COMPUTERS
Expert
DELL COMPUTERS
Expert
HEWLETT PACKARD
Expert
HEWLETT PACKARD
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
MSC
Expert
MSC
Expert
SCCM
Expert
SCCM
Expert
Active Directory
Expert
Active Directory
Expert
IT
Expert
IT
Expert
IT Technical Support
Expert
IT Technical Support
Expert
ITIL
Expert
ITIL
Expert

Languages

English
Expert

Training and Certifications

Certifications
ITIL in IT Service Management
Sep 2018

Hobbies

  • Tech Savy
    • Served as Project lead for various projects • Managed and maintained Windows active directory forests • Worked in the areas of user and systems requirements and analysis, application development and maintenance, computer systems support, network design and maintenance, and data/database analysis/administration.