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Jewel Mae Sabando, customer service lead

Jewel Mae Sabando

customer service lead·Philippine Airlines

United Arab Emirates

Bachelor's degree, Bachelor of Science in Medical Technology

Work experience

Total years of experience: 6 years, 2 months

customer service lead

February 2024 - August 2024

Philippine Airlines

Manila, Philippines

February 2024 - August 2024

Providing excellent Customer Service care via phone call outbound & inbound. Rebooking & booking of flights.
Company industry:
Airlines
Job role:
Customer Service and Call Center

bank relations specialist

October 2022 - January 2024

Jp Morgan Chase & Co

New York, United States

October 2022 - January 2024

I worked at Jp Morgan Chase & Co as a Debit Card Fraud Specialist, my main responsibility is to check disputed claimed as "Fraudulent transactions" by account owner. Doing incident report and after end to end of checking all transactions if proven that the said transaction was "Fraudulent" then I will be processing the charge back for the specific amount.
Company industry:
Banking
Job role:
Banking

Cebu Pacic Air

November 2018 - September 2021

Cebu Pacifc Air

Manila, Philippines

November 2018 - September 2021

Working as an Admin Assistant in Cebu Pacifc Air has a various task and responsibilities such as; Typing workplace correspondence
• Answering phones and emails
• Processing mail & Creating agendas
• Maintaining electronic filing systems
• Organizing schedules
• Purchasing supplies
• Generating expense reports
• Taking notes during meetings
• Making travel arrangements
Company industry:
Airlines
Job role:
Administration

admin assistant

July 2017 - October 2018

Airport Beach Hulhumale Maldives

Male, Maldives

July 2017 - October 2018

I worked as an Admin Assistant at Airport Beach Hulhumale Maldives, the contact was about 1 year and my task and responsibilities as an admin assistant was more on office works. Such as; Answering phone calls, doing end to end emails, scheduling meetings, doing clearical data entry and many more.
Company industry:
Administration Support Services
Job role:
Administration

Education

Medina College

July 2017

July 2017

Bachelor's degree, Bachelor of Science in Medical Technology

Philippines

GPA (point): 3 out of 20

GPA (point): 3 out of 20

Master of Cermony of the year Medtech of the year Deans lister

Skills

Hospitals
Expert
Hospitals
Expert
HR Policies
Expert
HR Policies
Expert
Call Center
Expert
Call Center
Expert
Office Work
Expert
Office Work
Expert
Banking
Expert
Banking
Expert
Office Management
Expert
Office Management
Expert
Office Work
Expert
Office Work
Expert
Marketing
Expert
Marketing
Expert
Mail
Expert
Mail
Expert
Operation
Expert
Operation
Expert
Office Administration
Expert
Office Administration
Expert
Purchasing
Expert
Purchasing
Expert
Order
Expert
Order
Expert
Time Management
Expert
Time Management
Expert
Verbal Communication
Expert
Verbal Communication
Expert
Active listening
Expert
Active listening
Expert
Flexibilty
Expert
Flexibilty
Expert
Multitasking
Expert
Multitasking
Expert
Attentive to detail
Expert
Attentive to detail
Expert
Emphaty
Expert
Emphaty
Expert

Languages

English

Expert

Training and Certifications

Certifications
Google Cloud IT
Jan 2023

Hobbies and interests

Photography, reading, cooking, singging

Best in English Deans lister Medtech of the year