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Jewel Miya, Virtual Assistant

Jewel Miya

Virtual Assistant·Arrivals Star

Bangladesh

Master's degree, International Business

Work experience

Total years of experience: 9 years, 1 months

Virtual Assistant

June 2026 - Present

Arrivals Star

Manchester, United Kingdom •Remote

June 2026 - Present

As a Virtual Assistant at Arrivals Star, I manage taxi
bookings, communicate with customers and
drivers, update booking records, verify addresses,
maintain accurate data in Google Sheets, and
support daily operations by following company
procedures with accuracy and professionalism.
Company industry:
Virtual Assistant Services
Job role:
Administration

Social Media Manager

April 2026 - Present

Switch Digitally

Sylhet, Bangladesh

April 2026 - Present

Managed social media platforms by creating and
scheduling engaging content, developing digital
marketing strategies, and increasing brand
awareness and audience engagement. Monitored
analytics to optimize performance and ensured
consistent brand messaging across all channels.
Company industry:
Telemarketing
Job role:
Marketing and PR

social media manager

April 2025 - Present

Switch Digitally

Sylhet, Bangladesh •Hybrid

April 2025 - Present

Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Senior Food and Beverage Waiter

October 2022 - February 2026

One Hundred Shoreditch

London, United Kingdom

October 2022 - February 2026

Supervised front-of-house operations, ensured high
service standards, coordinated team performance,
trained junior staff, and supported daily restaurant
operations to maintain excellent guest satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Independent Delivery Driver

March 2025 - January 2026

Amazon

London, United Kingdom

March 2025 - January 2026

Worked part-time as an Amazon Flex Delivery
Driver, independently completing timely package
deliveries while providing excellent customer
service.
Company industry:
Internet & E-commerce

Senior Food And Beverage Waiter

October 2022 - February 2025

One Hundred Shoreditch

London, United Kingdom

October 2022 - February 2025

Supervised front-of-house operations, ensured high
service standards, coordinated team performance,
trained junior staff, and supported daily restaurant
operations to maintain excellent guest satisfaction.
Company industry:
Hospitality & Accomodation

Front House Team Member

July 2021 - September 2022

Pioneer Spice Limited

London, United Kingdom

July 2021 - September 2022

Handled customer service, order taking, food
serving, cash handling, and maintained cleanliness
in a fast-paced restaurant environment.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Talesales Team Leader

September 2019 - April 2021

Switch and Save

Sylhet, Bangladesh

September 2019 - April 2021

Company industry:
Telemarketing
Job role:
Sales

Telesales Team Leader

September 2019 - April 2021

Switch and Save

Sylhet, Bangladesh

September 2019 - April 2021

Led a telesales team to achieve sales targets,
monitored performance, coached team members,
handled escalations, and ensured excellent
customer service and call quality.
Company industry:
Telemarketing
Job role:
Sales

Sales and Customer Service

April 2017 - August 2019

UK Business Solutions Ltd

Sylhet, Bangladesh

April 2017 - August 2019

Experienced in handling outbound and inbound
calls to promote products and services, achieve
sales targets, and provide excellent customer
support. Skilled in building customer relationships,
resolving queries, and maintaining high levels of
customer satisfaction in a fast-paced telesales
environment.
Company industry:
Telemarketing
Job role:
Sales

Education

University Of Ulster

December 2022

December 2022

Master's degree, International Business

United Kingdom

University of Ulster

May 2022

May 2022

High school or equivalent, International Business

United Kingdom

Sylhet International University

September 2019

September 2019

Bachelor's degree, Bachelor of Business Administration

Bangladesh

Sylhet International University

September 2019

September 2019

Bachelor's degree, Business Administration

Bangladesh

Skills

Barista

Expert

Driving

Expert

Leadership

Expert

Time Management

Expert

MS Office tools

Expert

Hospitality

Expert

Customer Service

Expert

Sales

Expert

Management

Expert

Marketing

Expert

Microsoft Office

Expert

Accounting

Intermediate

Finance

Intermediate

Hotel Management

Expert

Restaurants Management

Expert

Operation

Expert

Administration

Expert

Catering

Expert

Banquets

Expert

Housekeeping

Intermediate

Housekeeping Operations and Management

Expert

Teamwork

Expert

COMMUNICATIONS

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

DIGITAL MARKETING

Intermediate

MICROSOFT TEAMS

Intermediate

SOCIAL MEDIA

Intermediate

SOCIAL MEDIA MANAGEMENT

Intermediate

TEAM MANAGEMENT

Intermediate

TELEMARKETING

Intermediate

Social profiles

Languages

English

Expert

Bengali

Native Speaker

Hindi

Intermediate

Training and Certifications

Certifications
UK Full Driving Licence
Training
QA Higher Education English Language Test
Feb 2021

Hobbies and interests

Digital trends
Traveling and exploring new cultures
Learning new technology
Social Work
Travelling