Director, IT enterprise
Salam
مجموع سنوات الخبرة :11 years, 9 أشهر
1. Service Desk controller .
2. Support stores to ensure that IT unit operations run smoothly and efficiently.
3. Single point of contact between IT dept and end users.
4. Conduct IT applications training for end users.
5. Ensure all incidents been solved at first level before forward to second level team and follow up with them to close within SLAs.
6. Handling all POS system & support .
7. Submit a continues reports to CIO.
i was working in a project Management department, so i was supervising the projects and the employee who are involve in a specify projects .
I was diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. I may also set up computer equipment, schedule maintenance and teach employee to use programs. Other job duties can include minor repairs and computer parts ordering.
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