System Analyst
Business Continuity & Resilience (IT GRC), Abu Dhabi Commercial Bank
Total years of experience :11 years, 5 Months
• Designed and implemented a comprehensive IT disaster recovery framework and lifecycle process, ensuring adherence to agreed Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for critical business applications. Leveraged Jira for efficient project management, issue tracking, and agile development workflows.
• Collaborated closely with cross-functional teams to prioritize tasks and effectively manage sprints using Jira boards. Conducted evaluations based on CIA principles to classify assets according to confidentiality, integrity, and availability requirements.
• Performed thorough verification of vulnerability and compliance reports for disaster recovery servers, ensuring alignment with production server standards. Implemented and maintained firewall rules in the disaster recovery infrastructure for each application.
• Regularly updated IT Business Continuity Planning (BCP) documents in compliance with bank continuity standards and facilitated the closure of identified tests during BCP and DR test cycles. Reviewed and published updated DR procedures in the document center.
• Led periodic DR drills, overseeing all aspects from planning and scoping to execution and post-review. Analyzed IT architecture to identify and enhance disaster recovery capabilities for critical systems.
• Took ownership of audit findings related to IT service continuity, driving closure of identified gaps. Defined RTOs and RPOs for applications supporting critical business processes and conducted architecture assessments to advise on recovery technology and strategies for new and upgraded business applications.
• Evaluated weekly IT changes and conducted thorough assessments of business processes, IT infrastructure, data backup, and resource continuity requirements to maintain IT service continuity capability.
• Established and maintained call trees to ensure effective communication during disasters and developed disaster recovery plans for physical locations housing critical assets such as data centers. Conducted IT business impact analysis, risk management, and risk assessment to ensure seamless IT service delivery contingency plans were in place.
• Proficiently managed end-user requests within SLA periods utilizing Incident Management Console, ensuring timely resolution and optimal service delivery. Regularly prepared and delivered comprehensive reports to update stakeholders on team progress, emphasizing key metrics and achievements. Provided oversight for DHCP and Printer servers, ensuring seamless operation and availability.
• Actively engaged in remote office service requests and team initiatives, fostering a culture of collaboration and teamwork. Offered mentorship and guidance to expedite issue resolution, resulting in consistently high levels of client satisfaction. Maintained detailed documentation to facilitate knowledge sharing and enhance future issue resolution.
• Conducted thorough new employee training and mentoring to facilitate effective team integration. Applied technical expertise to identify and troubleshoot Windows, mail delivery, and network-related issues. Developed proactive strategies to drive team success, cultivating a results-oriented work environment.
• Demonstrated proficiency with Citrix XenServer and Citrix NetScaler, contributing to the optimization of virtualization and networking solutions. Facilitated the deployment of desktops, laptops, printers, and IP Phones, ensuring smooth transitions and minimal disruptions. Fostered an open and collaborative work culture by actively listening to team feedback.
• Performed problem analysis and systems monitoring to proactively identify and address potential issues, minimizing downtime and disruptions. Managed VDI images and applications efficiently to support seamless business operations. Collaborated with other departments to streamline processes and enhance overall efficiency through cross-functional alignment.