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Jia Uddin, Executive Director

Jia Uddin

Executive Director·Impel Shares and Securities

United Arab Emirates

Master's degree, M.B.A in International Business Management

Work experience

Total years of experience: 13 years, 3 months

Executive Director

October 2018 - Present

Impel Shares and Securities

Chittagong, Bangladesh

October 2018 - Present

Designation: Executive Director (October, 2018- Continuing) Duties & Responsibilities:
• Attracting potential customers by answering product and service questions, suggesting information about other products and services.
• Making sure the employees get paid on time.
• Maintaining customer records by updating account information and safeguarding personal data.
• Resolving product or service by clarifying customers complaint, determining problem, problem solving and ensuring resolution.
• Maintaining financial accounts by processing customer adjustments.
• Preparing payroll related reports and statements.
Company industry:
Financial Services

CEO and compliance Manager

September 2016 - Present

Impel Shares and Securities Limited

Chittagong, Bangladesh

September 2016 - Present

Decision-making
Company representation
Finance management: In addition to the above responsibilities, CEOs must also manage the company’s finances. This includes creating and managing budgets
Operations management: In terms of management, a CEO is responsible for the overall management of the company.
Long-term goal setting
Company industry:
Private Security Services
Job role:
Banking

Credit Card Specialist

January 2016 - August 2019

Gatestone and Co. Inc Collect Corp Central Inc.

Toronto, Canada

January 2016 - August 2019

Designation: Credit Card Specialist (January,
2016 - August, 2016)
Company industry:
Banking

Customer Service Specialist

June 2017 - September 2018

Design Group Stafing

Toronto, Canada

June 2017 - September 2018

Designation: Customer Service Specialist (June, 2017 - September, 2018)
Duties & Responsibilities:
• Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Taking payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complying with company policies and procedures by encouraging positive and efective work environment among all employees.
Company industry:
Recruitment & Employee Placement Agency

Assistant

January 2007 - September 2009

IECC

Sheffield, United Kingdom

January 2007 - September 2009

recording details of inquiries, complaints, and comments, as well as acons taken
• Contacted customers in order to respond to inquiries or to nofy them of claim invesgaon results and any planned adjustments
• Completed contract forms, prepared change of address records, and issued service disconnuance orders, using computers
• Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems. Advised all the clients on choosing the proper course and University
• Maintained and updated the database and informaon system
Company industry:
Training & Education Center
Job role:
Administration

Education

George Brown College

December 2017

December 2017

Master's degree, M.B.A in International Business Management

Canada

I studied a combination of Masters and Mba in American system of International Business Management

Skills

Interpersonal Skills

Expert

Communication Skills

Expert

problem solving skills

Expert

Technical Skills

Expert

Analytical Skills

Expert

BILLING

Intermediate

CUSTOMER SERVICE

Expert

NUMBERS (SPREADSHEET)

Expert

COMMUNICATIONS

Intermediate

FIRST AID

Intermediate

MICROSOFT WORD

Intermediate

PROBLEM SOLVING

Intermediate

SALES

Intermediate

TEAMWORK

Intermediate

ANNUAL REPORTS

Beginner

ECONOMICS

Beginner

ENVIRONMENTAL MONITORING

Beginner

INVESTMENTS

Beginner

STOCKS (INVENTORY)

Beginner

Interpersonal Skills

Expert

Communication Skills

Expert

problem solving skills

Expert

Technical Skills

Expert

Analytical Skills

Expert

Languages

English

Expert

Training and Certifications

Training
First Aid
paragon
Jan 2018

Hobbies and interests

Reading books swimming gym

stood first in inter school English elocution