جيبين ماثيو

Conduct daily briefings and debriefings to align front office teams with occupancy forecasts, arrivals,
departures, and special guest requirements.
Oversee front and back office workflows to ensure seamless operations, including guest check-in/check
out cycles and cashiering activities.
Drive guest service excellence to strengthen satisfaction scores, brand perception, and online review
performance.
Manage escalations through structured service-recovery protocols, ensuring timely resolution and
sustained guest loyalty.
Train and upskill front office personnel to maintain consistent adherence to operational SOPs and service
compliance metrics.
Enforce organizational policies, operational controls, and safety standards to maintain a disciplined and
efficient work environment.

Deliver structured academic modules in Front Office, Housekeeping, Travel &Tourism, and Basic French
aligned with hospitality curriculumframeworks.
Lead academic assessments, examination planning, evaluation processes, and data-driven improvement
initiatives for enhanced student outcomes.
Provide industry-oriented mentoring to strengthen student competencies, employability readiness, and
operational understanding.

Deliver specialized sessions on hotel management with emphasis on front office operations and guest
interaction standards.
Strengthen academic delivery through integration of real-world industry practices and operational
frameworks.
Support curriculumenhancement initiatives aimed at improving student competencies and employability
outcomes.

Supervised end-to-end restaurant operations, ensuring strict adherence to brand standards, hygiene
protocols, and service guidelines.

Managed front office desk operations including guest registration, room assignment, billing, and service
coordination.
Worked closely with housekeeping and maintenance teams to ensure timely room readiness and
resolution of guest requests.
Maintained all front office registers, documentation, and daily operational reports in compliance with
hotel standards.

Executed guest check-in/check-out, room allocation, and cashiering functions with accuracy and service
consistency.
Engaged with guests to resolve queries, escalate issues appropriately, and ensure seamless stay
experiences.
Supported night audit activities and contributed to routine front office reporting requirements.

Completed structured exposure across core hotel departments with focused training in front office
operations and guest engagement protocols.