Jibin Joy

• Assisting colleagues through installing applications and computer
peripherals
• Extending technical support either by visiting on-site or through remote
access systems
• Providing IT networks and customer services to users inside and outside
the company premises
• Guiding users with step-by-step instructions to resolve the issues
• Customizing the Server & Desktop applications as per the needs of users
and clients
• Advising on software and hardware upgrades
• Maintaining a log of job tickets and maintenance tasks
• Escalating the unresolved issues to the next level of the support team
• Creating technical reports and manuals
• Administering ongoing maintenance and future IT preparation of the
business (Desktop support, IT Security, Data network & Servers)
• IT Duties assigned by CIO.

• Delivered IT solutions and support to clients, resolving technical issues and ensuring exceptional customer service.
• Installed and configured firewalls, implementing IPsec and SSL VPNs for secure network communication.
• Managed Wi-Fi access point setups (Unifi, D-link, Ruijie, etc.), optimizing wireless connectivity.
• Configured and maintained backup solutions ensuring reliable data protection and disaster recovery.
• Installed and optimized servers (HP, Dell) with RAID configurations for performance and data redundancy.
• Set up and managed PABX systems (Panasonic)) for efficient telephony operations.
• Implemented NAS storage solutions (Qnap, Synology) with RAID for scalable and secure data storage.

• Delivered IT solutions and support to users, resolving technical issues.
• Managed Wi-Fi access point setups optimizing wireless connectivity.
• Troubleshoot and resolve hardware, software, and network problems.
• Managed and configured system updates and patches.
• Diagnosed hardware, software, and network problems, providing effective solutions.
• Managed system updates and patches, ensuring software was up-to-date.
• Desktop Assembling and OS Installations

• Provided remote technical support to resolve client issues efficiently.
• Troubleshoot and resolve hardware, software, and network problems.
• Managed and configured system updates and patches
• Delivered exceptional customer service and technical guidance remotely.
• Delivered remote technical support to customers, addressing and resolving issues promptly.
• Computer Assembling, Troubleshooting, and OS Installations