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JIBINA SHAJI, GUEST RELATIONS EXECUTIVE

JIBINA SHAJI

GUEST RELATIONS EXECUTIVE·MAGIC MOMENT HOLIDAYS

India

Bachelor's degree, Finance

Work experience

Total years of experience: 3 years, 2 months

GUEST RELATIONS EXECUTIVE

June 2025 - Present

MAGIC MOMENT HOLIDAYS

Kerala, India

June 2025 - Present

• Greet guests upon arrival, ensuring a warm and welcoming atmosphere during check
in and departure.
• Provide assistance to guests with inquiries, requests, and any issues, ensuring a high
level of customer satisfaction.
• Handle guest complaints effectively, resolving issues promptly and professionally to
maintain guest satisfaction.
• Coordinate with internal teams to ensure seamless guest services.
• Maintain a positive and professional demeanour while interacting with guests, foster
ing an exceptional customer experience.
• Greet guests upon arrival and during check-in, ensuring a welcoming experience and
addressing guest needs efficiently.
• Handle guest inquiries, requests, and complaints, providing prompt solutions to en
hance customer satisfaction and retention.
• Collaborate with internal teams, such as housekeeping and front desk, to coordinate
guest services and maintain smooth operations.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Accounts Assistant

March 2025 - April 2026

MAGIC MOMENT HOLIDAYS

Kerala, India

March 2025 - April 2026

Managed end-to-end accounting support for travel operations, ensuring accurate transaction
recording and financial documentation.
• Processed customer invoices and maintained updated financial records in line with daily accounting
requirements.
• Handled daily cash transactions, payment tracking, and transaction documentation with strong
attention to accuracy.
• Processed hotel vendor payments and maintained proper payment records for follow-up, reporting,
and reference purposes.
• Maintained accounting files, supporting documents, and financial records for audit readiness and
internal reporting support.
• Assisted in preparing financial reports, account reconciliations, and accounting summaries for routine
finance operations.
• Coordinated with vendors and internal departments regarding billing, payments, documentation, and
account-related queries.

Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

CLERK

May 2023 - February 2025

ST. GEORGE PVT ITI NJARUKUTTY

Kerala, India

May 2023 - February 2025

• Maintain accurate and up-to-date records, ensuring proper documentation and or
ganization for easy access.
• Prepare and distribute documents, including emails, memos, and reports, while en
suring timely communication with relevant parties.
• Handle basic accounting tasks such as invoicing, managing purchase orders, and uti
lizing accounting software for financial record-keeping.
• Respond to emails and phone calls, directing inquiries to appropriate individuals or
departments for efficient issue resolution.
• Organize and manage physical files, ensuring proper filing systems and document re
trieval processes.
• Perform data entry tasks, inputting information into databases and spreadsheets with
high accuracy.
• Operate office equipment such as printers, scanners, and fax machines to support
daily administrative tasks.

Company industry:
Training & Education Center
Job role:
Administration

Office Administration

May 2023 - February 2025

ST. GEORGE PVT ITI NJARUKUTTY

Kerala, India

May 2023 - February 2025

Maintained accurate office records, documentation, and filing systems to support smooth
administrative operations.
• Prepared and distributed correspondence, reports, emails, and business documents with professional
accuracy.
• Assisted with invoicing, purchase order processing, and financial record-keeping using accounting
software.
• Managed data entry, database updates, spreadsheet records, physical filing, and office equipment
operations including printers, scanners, and fax machines.

Company industry:
Training & Education Center
Job role:
Administration

Education

University Of Kerala

June 2025

June 2025

Bachelor's degree, Finance

India

University Of Kerala

May 2020

May 2020

High school or equivalent, Commerce

India

St. George HS

May 2018

May 2018

High school or equivalent, kerala silabas

India

Skills

Management
Intermediate
Management
Intermediate
Administration
Expert
Administration
Expert
Accounting
Beginner
Accounting
Beginner
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL ACCOUNTING
Intermediate
FINANCIAL ACCOUNTING
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
SAP FI
Intermediate
SAP FI
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate

Social profiles

Languages

English

Beginner

Malayalam

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Tally & MS Office

Hobbies and interests

reading books, lessoning songs

I like to ready books. I like to lessoning songs