JIBINA SHAJI

• Greet guests upon arrival, ensuring a warm and welcoming atmosphere during check
in and departure.
• Provide assistance to guests with inquiries, requests, and any issues, ensuring a high
level of customer satisfaction.
• Handle guest complaints effectively, resolving issues promptly and professionally to
maintain guest satisfaction.
• Coordinate with internal teams to ensure seamless guest services.
• Maintain a positive and professional demeanour while interacting with guests, foster
ing an exceptional customer experience.
• Greet guests upon arrival and during check-in, ensuring a welcoming experience and
addressing guest needs efficiently.
• Handle guest inquiries, requests, and complaints, providing prompt solutions to en
hance customer satisfaction and retention.
• Collaborate with internal teams, such as housekeeping and front desk, to coordinate
guest services and maintain smooth operations.

Managed end-to-end accounting support for travel operations, ensuring accurate transaction
recording and financial documentation.
• Processed customer invoices and maintained updated financial records in line with daily accounting
requirements.
• Handled daily cash transactions, payment tracking, and transaction documentation with strong
attention to accuracy.
• Processed hotel vendor payments and maintained proper payment records for follow-up, reporting,
and reference purposes.
• Maintained accounting files, supporting documents, and financial records for audit readiness and
internal reporting support.
• Assisted in preparing financial reports, account reconciliations, and accounting summaries for routine
finance operations.
• Coordinated with vendors and internal departments regarding billing, payments, documentation, and
account-related queries.

• Maintain accurate and up-to-date records, ensuring proper documentation and or
ganization for easy access.
• Prepare and distribute documents, including emails, memos, and reports, while en
suring timely communication with relevant parties.
• Handle basic accounting tasks such as invoicing, managing purchase orders, and uti
lizing accounting software for financial record-keeping.
• Respond to emails and phone calls, directing inquiries to appropriate individuals or
departments for efficient issue resolution.
• Organize and manage physical files, ensuring proper filing systems and document re
trieval processes.
• Perform data entry tasks, inputting information into databases and spreadsheets with
high accuracy.
• Operate office equipment such as printers, scanners, and fax machines to support
daily administrative tasks.

Maintained accurate office records, documentation, and filing systems to support smooth
administrative operations.
• Prepared and distributed correspondence, reports, emails, and business documents with professional
accuracy.
• Assisted with invoicing, purchase order processing, and financial record-keeping using accounting
software.
• Managed data entry, database updates, spreadsheet records, physical filing, and office equipment
operations including printers, scanners, and fax machines.