Greeshma James

• Managed end-to-end processing of 30+ U.S. employment-based visa cases monthly (H-1B, E-2, PERM, I-140),
ensuring full compliance with USCIS requirements.
• Drafted and reviewed petition packages per cycle, maintaining 100% documentation accuracy and minimizing rework.
• Handled high-volume workflows with strict SLA adherence, consistently meeting 100% of filing deadlines.
• Coordinated with attorneys and foreign nationals, resolving documentation gaps and reducing case delays.
• Maintained case tracking systems and updated records, improving workflow efficiency and reducing turnaround time.

• Managed customer relationships by understanding needs and delivering appropriate product and service solutions.
• Handled daily customer interactions, addressing queries, and resolving issues in a professional and timely manner.
• Promoted and cross-sold relevant products and services to enhance customer experience and business growth.
• Maintained accurate records of customer information, transactions, and service requests in line with internal processes.
• Coordinated with internal teams to ensure smooth service delivery and adherence to operational and compliance
standards.