Telesales Executive
Bhatia Brothers FZE
Total years of experience :15 years, 5 Months
Generating profitable enquires through email and calls
Take quality feedback and update the team
Creating reports
Customer Satisfaction
Customer Relationships
Solving email queries related to billing, cancellation and broadband issues for Sky Broadcast .
Convincing the client to continue the contract
Handle Key account management and retention
Ensure daily email handling given in the KRAs
Managing customer centric operations, ensuring customer satisfaction by achieving delivery and service quality norms
Ensuring highest service standards are maintained for servicing of clients and building & maintaining healthy business relation with clients
Professional achievement: Won ‘Performer of the month’ in April 2012
Checking the flight status of the customer
Directing the customer to the right terminal
Dealing with difficult passengers & situations politely but firmly
Assisting customers in the selection and purchase of items.
Ensuring that the shop counter is always manned.
When required wrapping up purchased items for customers.
Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers
Keeping merchandise orderly and neat in appearance
Handling customers’ complaints in a professional and diplomatic way
Keeping the shop floor clean and tidy at all times
Setting up promotional displays
Attending training sessions
Assisting with postal deliveries to customer addresses
Promoting the shop and its products at every opportunity
Giving expert advice to customers regarding products