Jicky Mathew

+ Managed 50+ outbound calls per hour, offering potential customers detailed product
information.
+ Addressed customer questions, enhancing customer satisfaction, resulting in 99% positive
reviews
« Achieved a 98% customer satisfaction rating by demonstrating active listening skills and
providing personalized solutions.
« Collaborated with staff members, responding to customer requests within 2 minutes on
average.
« Consistently surpass monthly sales targets by an average of 20% through effective cross-selling
and upselling techniques.

« Daily monitoring and updating the operational parameters of the whole Reverse Osmosis
plant and preventive and corrective maintenance strategy plan review.

« Calculates the daily water production according to the time ensuring that prepare reports
and maintained.
« Regulate water quality and production using analytical and flow monitoring equipment in
compliance with environmental guidelines.
« Analyze instrument readings and make necessary adjustments to equipment,
« Managed inventory and shipping operations. Enhanced customer satisfaction.
« Executed fabrication tasks including boxing, cutting and spot welding to meet production
schedules.
« Supervised teams in the fabrication of complex components, ensuring timely project delivery
and adherence to specifications.
« Construction, repair, and maintenance of maritime infrastructure, vessels, and equipment
using metal fabrication techniques like welding, cutting, and fitting.

Create schedules and delegate tasks to the labor force.
« Provide job cards to team on a daily basis.
« Ensure that all jobs are being carried out according to project protocols.
« Monitor schedules to ensure time efficiency and work orders accuracy
« Ensure that all mechanical duties are carried out in accordance to the specifications
« Supervise workers in testing project modules
« Manage customer satisfaction
« Interview, hire and train new workers
« Review time cards in order to assist with payroll functions
« ensured that all equipment and tools were maintained appropriately
« Make sure that all appropriate safety procedures were taken into account before
commencing a project.
« Recognized as Employee of the Month 2 times for outstanding performance and
commitment to customer service excellence.
« Software: Ms Office, Windows10
« Heavy equipment operator (3ton & 7ton forklift)
« Experience of using CNC machines, plasma cutting.
« dtyears experience in ARC, TIG, MIG WELDING