Senior Engineer
caterpillar
مجموع سنوات الخبرة :15 years, 2 أشهر
• Design and Implementing and support cisco IPT (CUCM, IM&P, CUC, etc )
• Design and Implementation and support of Cisco Video Infra (VCS, VCSE, MSU, Telepresence Edge, Jabber, Telepresence Endpoints)
• Redesign Caterpillar video infrastructure to CMR
• Providing L3 lavel Support for voice and video infrastructure
Design and Implementing cisco IPT (CUCM, IM&P, CUC, etc )
• Design and Implementation of Cisco Telepresence sever (VCS, VCSE, MCU, TMS)
• Integration of voice and video infrastructures with third party application .
• Implementation of UC500 for small business customers .
• Implementing SRST gateways, MGCP and H323 gateways
• Implementing UCCX
• Supporting and trouble shoot for Cisco voice and video infrastructure
Major projects completed in Emircom
• Designed and deployed Contact center express and enterprise IPT with Full UC mode jabber (excluding WebEx)
• Designed and implemented Video infra stature including VCS, VCSE, MCU and ISDN gateway
• Designed and implemented TMS, integration of exchange and supported API integration for the Customer infrastructures.
• Deployed legacy Cisco video Endpoint (MPX, Profile and C series device ) with ISDN link
• Implemented SRST for remote site
• Design and Implementing cisco voip and cisco video infrastructure device and Build the Basic LAN and WAN network
• Administration and troubleshooting of the CUCM (cucm 6, 7, 8, 9)
• Implementing SRST gateways, MGCP and H323 gateways
• Troubleshooting various cisco Voice and video system
• Implementing MSE 8000, Vcs clustering, Trouble shooting VCS call routing issue
• Implementation of cisco telepresence Endpoint with CUCM
• Implementing and maintain of cisco VoIP phone infra
• unity connection call handler and voice mail
• Support for various client for cisco VOIP and Video infrastructure
• Implementing and maintain auto failover for voice gateways
• Experience on cisco UCS C series server with vmware ESXi 5.0
• Implementation of all type of cisco Teleprecence and Tandberg video endpoint
• Operation and Maintain of VCS, VCSE, ISDN gateways and MCU 8000 for video infra.
• Trouble shooting for all video call issues .
• Vendor co ordination and coordination with cisco TAC for trouble shooting the issue
VOIP
• Administration of cisco VoIP phone infra and Nortel phones
• Administration of the CUCM / IPT
• Implementing SRST gateways
• Voice gateways, MGCP and H323 gateways
• Configuraing CSS, Partion and Extension Mobility
• Trouble shooting of CUCM
• Experience on unity call handler
• Configuring new trunk(sip or ict) between client location
• Call routing according to the LCR, (route list, route group )
• Taking the back up of CUCM and unity
• Creating new voice mailbox for the user in unity connection .
• Implementing and maintain auto fail over for voice PSTN gateways
• Vendor co ordination .
• Configuring and troubleshooting ip phones (cisco, avaya and nortal phone )
VIDEO
• Administration and implementation of Tandberg and Polycome end devices across the global 1000 devices.
• Operation and Maintain of VCS, VCSE, ISDN gateways and MCU 8000 for video infra.
• Trouble shooting for all video call issues .
• Implementing MSE 8000, Vcs clustering
• Trouble shooting VCS call routing issue
• Upgrading of VCS, VCSE and enpoint
• Implementation of cisco teleprecence Endpoint with CUCM
Responsible for maintenance, installation, configuration of all windows systems including servers(2003)
Supporting laptop, which include software problem(OS updating, ms office patch installation)
Troubleshooting hardware and applications.
Taking backup & restoring by connected software &easy recover
Performing system maintenance of LAN, printers scanners and workstation network connectivity issues.
Installation of all office utilities application.
Installation configuration & troubleshooting windows os 2008, 2003, windows7 and xp
Installation of and trouble shooting all licensed software and tool
Trouble shooting the outlook issues, configuring outlook