System Administrator
Wipro Middle East
مجموع سنوات الخبرة :16 years, 11 أشهر
Assignment: Dubai Aluminium, Jabel Ali.
Responsibilities: Working as Data centre Operation Engineer (IT- Infrastructure).
Monitoring/Alerting/Reporting: More than 300 Servers Health (Microsoft/AIX/AS400/HP-Unix), Backup & Restoration Process, Microsoft Clusters, SAN Storage, power, Pot-lines, cooling and physical security.
Hyper-V Cluster, Cluster Storage Monitoring, Administration and Management for more than 150 Virtual servers. Write PowerShell Scripts to automate daily administrative task and process improvement. Create and Deployed Virtual Machine templates. Assisting in planning and implementation of virtual environment
Responsible for onsite/Offsite 24x7, 365 days a year to provide continual service to the Client.
ITSM Remedy ticket management, related to application/OS/Storage/Backup/Network/PC/Port lines.
Perform daily system monitoring, reporting and verifying the integrity and availability of all hardware, server resources, systems and key processes from SCOM server, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Managed Microsoft Active Directory users and computers, Exchange Server 2010, Enterprise Vault, Symantec Net Backup appliance including Master and Media Server, HP Blade server Enclosure iLO,
Projects Involvement: Exchange Server migration- Upgrade from Exchange 2007 to Exchange 2010
Physical to Virtual/Virtual to Virtual server migration for high availability solutions
HP Blade server enclosure firmware upgrade - Vendor support
Symantec Net Backup upgrade - version 7.5.0 to 7.6.1.
Training: HP Cloud Matrix Foundation and HP Cloud Metrix Enterprise at HP DIC office Dubai.
Microsoft Cloud Hyper-V - Training and Workshop
Assignment: Zurich Insurance Middle East
First level Hardware install and maintenance for site servers, desktops, laptops, printers, scanners, Projectors, video conferencing equipment, Avaya IP phone system, PDA / Blackberry and many others peripherals. User management for Printer and Scanner provided by Xerox WorkCentre.
Use IT 360 Software to support and manage incidents and issues reported by end users.
Performed troubleshooting on assigned ticket and resolve the problem within SLA.
Administration of webservers, application servers and Coordinate with Software test team to
perform test of various web applications.
Selected to write technical support documentation and provide technical training for Tier 1
Support Staff, which resulted in efficient and quick troubleshooting and reduced calls.
To deliver the project tasks on time I used to manage multiple tasks in high pressure
Environment
Configure and troubleshoot client and user management for Lotus Notes Domino Server
Quarterly Data Center visits to build/rack additional servers, upgrade memory, and resolve any hardware issues. NetApp, Symantec Net Backup, SAN Storage, SCOM, SCCM.
Involved in the process of Migration from Windows XP to Windows 7 for 300 workstations
Extensive access on Active Directory, Microsoft Exchange, NAS and Blackberry Server
Administration to include user account management to distribution lists.
Collaborate with HO IT in troubleshooting of local servers, routers, switches, and TAPE Backup. Resolve moderate to complex network connectivity issues. Responsible for First-level support for all server related issues.
Provide setup, maintenance, and troubleshooting/repair of desktop/laptop computer hardware, soft-ware, peripherals (printer, copier and scanner), PDAs, and mobile phones.
Domain migration for Desktop/ laptop from Windows XP to Windows 7 with backup and hardware up-grade and troubleshoot post migration issues.
Troubleshooting of Security Systems such as CCTV, Access Lock.
Activate Time attendance system and implement for Staff and maintain records.
To log support issues with our external service providers where required and follow up at regular
intervals for resolution. Develop and revise guides for new and current systems
Handle 5 Engineer Team to complete IT Operation responsibilities for 50 Branches including 18 Servers and about 1500 workstation.
Working with IT Helpdesk on resolving possible server and related issues for end users
Participated in complete system builds, upgrades, migrations, code deployments and patch manage-ment. Implemented security policy and virus protection.
Day-to-day support on Windows Server and backup/restoration for more than 20 Servers;
job entailed frequent visit to Data Center, due to the nature of the work.
DC, AD, Exchange Server Administration, Network Maintenance on VSAT, ISDN, BRI, PRI for LAN/WAN Existing and New Branches of Religare - IT-Support, IT-Implementation
Responsible for ODIN Server day to day operations Daily call assign, asset management, Docu-mentation, collect reporting from daily task of team member, arrange technical group discussion, helping them in troubleshooting, provide guidance for new technology.
Experience Certificates: • Senior Customer Support Engineer May 2003. Harsh System Private Limited • Customer Support Engineer Jul 2007. Zenith Computers Limited • Resident Engineer at GIIC Aug 2010. Pace Computers Private Limited Projects Certificates: Positive Relationships, Prompt Service & Detail-oriented Support • GIIC Gujarat Industrial Investment Corporation, Gandhinagar. Mar 2005. • Gujarat Water Supply & Sewerage Board, Gandhinagar. • Water and Sanitation Management Organization, Gandhinagar. Jan 2005. • New Branch Office Implementation Religare Securities Limited.