PR & Supply Chain Manager
iShtari.com
Total years of experience :8 years, 6 Months
• Followed trends, analyzed current sales figures and analyzed the market to order new products and reorder products that are profitable
• Negotiated better deals from current Lebanese sellers and suppliers from China to save costs.
• Researched & networked with 100s of suppliers from China, placed orders, followed up with agents, controlled quality and arranged shipping of the items to Lebanon.
• Followed up with the logistics until those products are distributed to our warehouse, labeled and live on our website.
• Reached out to Lebanese businesses and negotiated deals to sign them up so they can sell their products on our online platform.
• Signed up 10s of Lebanese sellers from different industries to use our platform. Those sellers are still generating 5 figures monthly.
• Setup processes that involved more than 20 employees from different departments from getting items from local sellers until items are delivered to customers. This involved multiple logistics and IT systems.
Handled customer inquiries, complaints, billing questions and payment requests.
* Managed upset customers, conflicts and challenging situations.
* Delivered outstanding service, took ideal decisions.
* Solved problems creatively and used tact and diplomacy to achieve win-win outcomes.
* Resolved an average of 60 inquiries daily and consistently.
* Contributed to decrease the number of returned orders/ items by 30% in 2018.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
* Provide prompt and accurate feedback to customers.
* Ensure proper recording and closure of all issues.
* Was a key point of contact for both prospective and current clients
Education