General Manager
Regus
Total years of experience :15 years, 10 Months
The Coaching General Manager is responsible for the training and coaching of new and existing
General Managers. They successfully manage their own centre and serve as a role model to others,
whilst focusing on achieving area targets through new team member induction and existing team
member mentoring upon the request of the Area Director. The Coaching General Manager is a tenured
Regus team member, with ambitious career path goals and the desire to continuously grow
professionally.
- Develops corporate sales & marketing strategy and achieves sales & marketing operational objectives.
- Achieves marketing and sales financial objectives by giving forecasts, prepares annual budgets, schedules expenditure, analyzes variances and takes corrective action.
- Prepares competitor analysis and coordinates continuous benchmarking to ensure product and services remain competitive.
- Defines, cost and implement marketing plans and communications strategy for the company in line with company guidelines.
- Works closely with advertising agencies in managing the company brand and various product offers.
- Lead morning huddles to get team commitments on what they are going to achieve daily in terms of efficiency and effectiveness matrices.
- Conduct “one on one” coordination sessions at each member working station to review sales target and techniques.
- Interview at least one candidate a week for future hiring/replacements
• Responsible for developing and presenting various plans including resource and schedule requirements that are necessary for the accomplishment of division strategic goals.
• Responsible of the performance improvement by introducing new procedures and records for a better assessment and optimization of the daily operations
•Responsible for other duties as assigned.
• Responsible for developing clients portfolio
• Proposing online recruitment and employment solutions for employers
• Created innovative promotional marketing and selling strategies
• Assisted in preparing a report with recommendations for increase sales
• Prepared written status reports for Deputy Manager detailing open action items and launch status.
• Coordinated events including the World Policy Conference 2009
• Worked in harmony with different departments like catering, chef, host, cleanliness etc
• Development and maintenance of new accounts.
• Deals with the queries and complaints of the customers and troubleshoot them.
Front Desk
• Daily management of Check-in and Check-out using the Opera System
• Reception of the guests, follow-up during their stay and departure
• Administrative tasks: drafting and sending mails and faxes concerning reservations and complaints; answering the phone according to hotel procedures
Food and Beverage
• Welcoming and informing guests about the menus; promotion
• Service in the restaurant, bar, Conference and Banqueting facilities, and Room service
• Booking via Micros System
Sales
• Making quotes and bookings for groups in OPERA and MARSHA
• Follow up
Financial
• Issuing invoices, controlling payments and currency exchange
