Corporate Training Administrator
Spearhead Training
Total years of experience :7 years, 4 Months
o Worked directly with Trainers in delivering high quality training and facilitating Learning Management Systems (LMS)
o Researched, proofread and modified all required training materials to ensure course content is relevant to training objectives, plagiarism-free and up-to-date
o Conducted quality check of training reports needed for firm and clients
o Adeptly handled inbound training inquiry calls contributing towards sales revenue annually
o Supported Regional Operations Manager with daily operational and administrative functions in improving operations and resolving issues to deliver top-notch customer service
o Created itineraries, booked travel, and managed expenses for Trainers
o Handled pre-course registration documents and analysed post-course training documents for appropriate distribution and filing
o Delivered a professional level of service to each customer by listening to concerns and answering questions
o Evaluated client processes and training progress to determine additional training needs
o Meet and greet delegates attending the training programmes
o Created and developed content and ads for clients under supervision of Senior Copywriter (Print and electronic media)
o Managed social media content
o Compiled news content for the radio news department
o Developed website content
o Involved with creative and production department for ads and voice-overs
o Covered and reported events news stories
o Interviewed college students on campus
o Contributed write-up for Editor’s column
courses: Creative writing certificate course
