IT SUPPORT ENGINEEER
SBC GENERAL TRADING & CONTRACTING
Total years of experience :15 years, 3 Months
Installed and troubleshooted systems, laptops, and servers, ensuring smooth and efficient operation.
Implemented and administered DHCP, DNS, Firewall, and Active Directory for a robust network infrastructure.
Configured wireless routers with static IP, providing reliable and secure connectivity.
Managed user accounts for internet and email access, ensuring security and compliance.
Created usernames and added them to the domain, establishing seamless integration within the network.
Implemented user, folder, and group permissions for effective data security and access control.
Conducted backup and restore operations for laptops and desktops, safeguarding critical data.
Maintained W-LAN for laptop users, optimizing wireless connectivity across the organization.
Provided technical support for users, including MS Office, Outlook, and other software applications.
Configured, troubleshot, and maintained the IT/network infrastructure, including workstations, network devices, printers, and peripherals.
Installed applications and configured them according to organizational standards.
Managed telecommunication and EPABX systems, ensuring uninterrupted communication services.
Communicated with vendors for IT requirements, facilitating smooth procurement processes.
Installed and configured Microsoft Servers, taking care of backup and restoration for server Active Directory Controllers (ADC).
Configured domains, user folders, and backups in NAS for efficient data management.
• Systems, Laptops, and Servers Installation and Troubleshooting.
• Software and ERP Application Support.
• Network Infrastructure Administration (DHCP, DNS, Firewall, AD).
• Wireless Router Configuration.
• Active Directory, User & Management.
• ISO Backup Management.
• Technical Support for MS Office, Outlook, ERP and other users day to day activity Software.
• IT/Network Infrastructure Configuration and Maintenance.
• Application Installation and Configuration.
• Outlook Express and Microsoft Outlook Troubleshooting.
• Telecommunication and EPABX Management.
Assembling and installation of Computers
Troubleshooting and Configuring the systems
Installing the OS and Software
Configuring supporting Software
Creating new LAN network
Troubleshooting the network