جيجو فارغيز, Process Associate

جيجو فارغيز

Process Associate

Expedia

البلد
الهند - دلهي
التعليم
ماجستير, Production & Operations Management / international business
الخبرات
12 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 9 أشهر

Process Associate في Expedia
  • الهند - دلهي
  • أشغل هذه الوظيفة منذ أكتوبر 2017

- Taking care of flight, hotel bookings, Car rentals, Insurance & Visa for employees working with corporate businesses (i.e. Lenovo India, P&G, Reckitt Benkiser, Ricoh, Ab Inbev) and corporate business travel.
- Negotiating with Airlines and Hotels
- Dealing with changes and cancellations.
- Taking care of group and corporate reservations

Travel consultant / visa executive في House of travel - Bahrain
  • البحرين - المنامة
  • أبريل 2017 إلى أغسطس 2017

- Taking care of visa procedures and processing Visa for Customers and corporate business travel.
- Handling logistics related activities for passport b/w embassy and customer, taking care of the invoices and logistics procedures of the magazine that are printed by the office and circulating it in the market
- Booking Holiday Packages for Walk-in Clients and corporate business entity.
- Negotiating with Airlines and Hotels
- Dealing with changes and cancellations.
- Taking care of group and corporate reservations

Sr. Travel Counselor في American Express India Pvt Ltd
  • الهند - دلهي
  • يوليو 2015 إلى يناير 2017

CORE COMPETENCIES
* Creating new Reservation on Global Distribution System (Amadeus)
* Discuss client requirements and provide advice on destinations, tours, accommodation and flights.
* Liaise with agents, accommodation owners, airlines and other transport providers.
* Co-ordinating with staff of other Airlines at the time of Disruption
* Proactively marketing, sell and consult with client in regards to tour, cruise, air, car and hotel
products and all other related services Reinstating declined reservations to enhance revenue for the
Organisation
* Serving passengers and Travel Agents of other Airlines under the protocol of IAG (International
Airlines Group)
* Keeping up to date knowledge of vacation, tour, and cruise packages, tour packages, preferred
vendors and in house groups.
* Negotiating with Customers on Behalf of Organisation at the time of crisis
* Managing customers for a long term Financial Relationship with Organization
* Managing Team at Retail Store
* Training new joinees
SKILL SET
Airline Ticketing &
Creating New PNR
Client Relationship
Management
Debt Recovery
Management
* Coordinating with Sales & Distribution
* Maintaining Detailed collection Metrics Report
* Taking actions on customers Complaints
* Taking care of high profile customers

Senior Holiday Consultant
  • نوفمبر 2014 إلى يوليو 2015

Serving Indian Guests for Middle East, India and other South East Asian itineraries and routes
- Creating new PNR (Bookings)
- Collecting and processing payments on new reservation
- Advising clients on travel arrangements
- Following up on declined bookings and retrieve payments to enhance revenue
- Dealing with complaints or refunds
* Worked with Air France-KLM for Elite group desk (Flying Blue

Senior Executive
  • مارس 2013 إلى يونيو 2014

Serving passengers and Travel agents of different markets like U.K., India, U.A.E, U.S.A, South Africa,
Spain, Netherland and Ireland.
- Rendering assistance to passengers and Travel Agents especially in the event of delays and diverted
flights
- Dealing with reservation changes and cancellations.
- Revalidation and Involuntary re-issuance of e-ticket document
- Communicating with Flight Dispatch and Ground Services to accommodate passengers on other flights
Or carriers.
- Calculating base fare, taxes and other charges for preparing e-ticket document on Global distribution
system (Amadeus)
Accomplishments:
- Acted as client on behalf of Air France - KLM to its vendors for outsourced business
- Conducted training sessions for the vendor’s team leaders, trainers and managers

Travel Sales Consultant في Jet Airways
  • الهند - دلهي
  • فبراير 2011 إلى مارس 2013

Serving Passengers for Middle East, India and other South East Asian routes
- Creating new PNR (Bookings)
- Collecting and processing payments on new reservation
- Advising clients on travel arrangements
- Following up on declined bookings and retrieve payments to enhance revenue
Accomplishments:
- Moved to back office team from sales profile to enhance revenue for the organization from declined
reservations

ASSOCIATED WITH
  • إلى

الخلفية التعليمية

ماجستير, Production & Operations Management / international business
  • في Kalinga University
  • يونيو 2015

Production & Operations Management

بكالوريوس, English
  • في Manav Bharti University
  • أبريل 2010

Bachelor of Arts

Specialties & Skills

Galileo
Amadeus
CUSTOMER RELATIONS
FINANCIAL
MANAGEMENT
MICROSOFT OFFICE
NEGOTIATION
RENDERING
TAX PLANNING
TRAVEL ARRANGEMENTS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الملايام
متمرّس