Process Associate
Expedia
Total years of experience :12 years, 9 Months
- Taking care of flight, hotel bookings, Car rentals, Insurance & Visa for employees working with corporate businesses (i.e. Lenovo India, P&G, Reckitt Benkiser, Ricoh, Ab Inbev) and corporate business travel.
- Negotiating with Airlines and Hotels
- Dealing with changes and cancellations.
- Taking care of group and corporate reservations
- Taking care of visa procedures and processing Visa for Customers and corporate business travel.
- Handling logistics related activities for passport b/w embassy and customer, taking care of the invoices and logistics procedures of the magazine that are printed by the office and circulating it in the market
- Booking Holiday Packages for Walk-in Clients and corporate business entity.
- Negotiating with Airlines and Hotels
- Dealing with changes and cancellations.
- Taking care of group and corporate reservations
CORE COMPETENCIES
* Creating new Reservation on Global Distribution System (Amadeus)
* Discuss client requirements and provide advice on destinations, tours, accommodation and flights.
* Liaise with agents, accommodation owners, airlines and other transport providers.
* Co-ordinating with staff of other Airlines at the time of Disruption
* Proactively marketing, sell and consult with client in regards to tour, cruise, air, car and hotel
products and all other related services Reinstating declined reservations to enhance revenue for the
Organisation
* Serving passengers and Travel Agents of other Airlines under the protocol of IAG (International
Airlines Group)
* Keeping up to date knowledge of vacation, tour, and cruise packages, tour packages, preferred
vendors and in house groups.
* Negotiating with Customers on Behalf of Organisation at the time of crisis
* Managing customers for a long term Financial Relationship with Organization
* Managing Team at Retail Store
* Training new joinees
SKILL SET
Airline Ticketing &
Creating New PNR
Client Relationship
Management
Debt Recovery
Management
* Coordinating with Sales & Distribution
* Maintaining Detailed collection Metrics Report
* Taking actions on customers Complaints
* Taking care of high profile customers
Serving Indian Guests for Middle East, India and other South East Asian itineraries and routes
- Creating new PNR (Bookings)
- Collecting and processing payments on new reservation
- Advising clients on travel arrangements
- Following up on declined bookings and retrieve payments to enhance revenue
- Dealing with complaints or refunds
* Worked with Air France-KLM for Elite group desk (Flying Blue
Serving passengers and Travel agents of different markets like U.K., India, U.A.E, U.S.A, South Africa,
Spain, Netherland and Ireland.
- Rendering assistance to passengers and Travel Agents especially in the event of delays and diverted
flights
- Dealing with reservation changes and cancellations.
- Revalidation and Involuntary re-issuance of e-ticket document
- Communicating with Flight Dispatch and Ground Services to accommodate passengers on other flights
Or carriers.
- Calculating base fare, taxes and other charges for preparing e-ticket document on Global distribution
system (Amadeus)
Accomplishments:
- Acted as client on behalf of Air France - KLM to its vendors for outsourced business
- Conducted training sessions for the vendor’s team leaders, trainers and managers
Serving Passengers for Middle East, India and other South East Asian routes
- Creating new PNR (Bookings)
- Collecting and processing payments on new reservation
- Advising clients on travel arrangements
- Following up on declined bookings and retrieve payments to enhance revenue
Accomplishments:
- Moved to back office team from sales profile to enhance revenue for the organization from declined
reservations
Production & Operations Management
Bachelor of Arts