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JIKKU JACOB, System Admin (technical support)

JIKKU JACOB

System Admin (technical support)·Hush Lush Technologies,

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 6 years, 3 months

System Admin (technical support)

March 2025 - May 2026

Hush Lush Technologies,

Sharjah, United Arab Emirates •Remote

March 2025 - May 2026

• Monitor server health and network performance
• Infrastructure Management
• Implement firewalls, manage antivirus/malware software and conduct regular data backups to prevent information
• Manage system permissions, and act as an escalation point for IT help desk tickets, User Account management ITSM, Active directory etc
• Remote helps for hardware and software
Company industry:
IT Services
Job role:
Information Technology

Desktop support (Associate insurance operation)

September 2021 - February 2025

Speridian Technologies,

Kerala, India •Hybrid

September 2021 - February 2025

Used Active directory to manage account of users.
Ticket resolved through service now.
Processed insurance claims and handled insurance technical support.
Microsoft excel advanced, powerpoint & word
Company industry:
IT Services

IT Support(Co-ordinator)

March 2020 - September 2021

Madura micro finance Ltd,

Kerala, India

March 2020 - September 2021

Organised system without error.
Tracked cash flow and accounting details.
System support & sales support.
Online and offline bug clearing.
Assisting the sales team by preparing accurate quotations, proposals, and presentations
Company industry:
Financial Services
Job role:
Support Services

Education

Sree Sankara Vidyapeetom College Nagroor

March 2024

March 2024

Bachelor's degree, Computer Science

India

GPA (percentage): 70%

GPA (percentage): 70%

View attachment

Skills

BACKUP DEVICES
Intermediate
BACKUP DEVICES
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
COOKING
Intermediate
COOKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA SECURITY
Intermediate
DATA SECURITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
USER INTERFACE UI DESIGN
Intermediate
USER INTERFACE UI DESIGN
Intermediate
WEB DESIGN
Intermediate
WEB DESIGN
Intermediate
System Administration
Expert
System Administration
Expert
Computer Hardware
Expert
Computer Hardware
Expert
Customer Support
Expert
Customer Support
Expert
DATA VALIDATION
Expert
DATA VALIDATION
Expert
HARDWARE TROUBLESHOOTING
Expert
HARDWARE TROUBLESHOOTING
Expert
Team Handling
Expert
Team Handling
Expert
IT Operations
Expert
IT Operations
Expert
Problem Solving
Expert
Problem Solving
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Languages

English
Expert
Malayalam
Native Speaker
Hindi
Intermediate
Tamil
Intermediate

Training and Certifications

Certifications
Food and Beverage servics
KITTS
Oct 2014
Computer Literancy Program & Traning
sasthrasahitiya institute
May 2016
Web Designing UI/UX
Srishti innovative
Jan 2020

Hobbies

  • Gaming
  • Football
  • Cricket