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JIKKU JACOB, System Admin (technical support)

JIKKU JACOB

System Admin (technical support)·Hush Lush Technologies,

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 11 months

System Admin (technical support)

July 2025 - May 2026

Hush Lush Technologies,

Sharjah, United Arab Emirates Remote

July 2025 - May 2026

• Managed and maintained Windows Server environments, ensuring high availability and system performance.
• Conduct regular system audits to ensure compliance with IT policies and data security standards,
• Managed Microsoft 365 services, including user administration, email management, and license allocation.
• Configured and maintained network devices such as routers, switches, firewalls, and wireless access points
• Monitored system performance and implemented preventive maintenance to minimize downtime

Company industry:
IT Services
Job role:
Information Technology

Desktop support (Associate insurance operation)

September 2021 - February 2025

Speridian Technologies,

Kerala, India Hybrid

September 2021 - February 2025

Used Active directory to manage account of users.
Ticket resolved through service now.
Processed insurance claims and handled insurance technical support.
Microsoft excel advanced, powerpoint & word

Company industry:
IT Services

IT Support(Co-ordinator)

March 2020 - September 2021

Madura micro finance Ltd,

Kerala, India

March 2020 - September 2021

«Organised system without error.
Tracked cash flow and accounting details.
System support & sales support.
Online and offline bug clearing.
Assisting the sales team by preparing accurate quotations, proposals,
and presentations.

Company industry:
Financial Services
Job role:
Support Services

Education

Sree Sankara Vidyapeetom College Nagroor

March 2024

March 2024

Bachelor's degree, Computer Science

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

BACKUP DEVICES

Intermediate

COMPUTER SYSTEMS

Intermediate

COOKING

Intermediate

CUSTOMER SERVICE

Intermediate

DATA SECURITY

Intermediate

HOSPITALITY

Intermediate

NETWORK MANAGEMENT

Intermediate

OPERATIONS

Intermediate

USER INTERFACE UI DESIGN

Intermediate

WEB DESIGN

Intermediate

ENDPOINT SECURITY

Intermediate

FIREWALL

Intermediate

JIRA

Intermediate

MICROSOFT OFFICE

Intermediate

REMOTE TECHNICAL SUPPORT

Intermediate

System Administration

Expert

Computer Hardware

Expert

Customer Support

Expert

DATA VALIDATION

Expert

HARDWARE TROUBLESHOOTING

Expert

Team Handling

Expert

IT Operations

Expert

Problem Solving

Expert

IT Technical Support

Expert

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Intermediate

Tamil

Intermediate

Training and Certifications

Certifications
Food and beverage service - KITTS
Food and Beverage servics
MS office M.S Excel, Powerpoint
Computer Literancy Program & Traning
UI/UX designing
Web Designing
Food and Beverage servics
KITTS
Oct 2014
Computer Literancy Program & Traning
sasthrasahitiya institute
May 2016
Web Designing UI/UX
Srishti innovative
Jan 2020

Hobbies and interests

Gaming
Football
Cricket