Project Manager
CARLTON REAL ESTATE
مجموع سنوات الخبرة :11 years, 9 أشهر
Reported directly to the Chief of Strategy : Shaikha Noof Al-Khalifa
-Analytical work of gathering, interpreting, and using complex data to develop actionable steps that improve processes and optimize results within the department.
-Performing research work whereby information is collected, organized, and analyzed to solve problems, explore issues, and predict trends for the Strategy Office of EWA.
-Research, development and enhancement of KPI’s part of EWA’s strategy map.
-Designed and developed the 1st Strategic Planning ENewsletter for EWA.
-Regular creation of presentations for the Board of Directors and Chief Executive.
-Developing vital manuals such as Code of Conduct, Communications Guidelines and other guides for EWA.
Reported directly to the Director of Customer Services: Shaikh Ebrahim Al-Khalifa
-Data management conducted for EWA’s customer base
-Managed regular reports and presentations for the Director of Customer Services
-Evaluation & escalation of system errors to the Director and concerned departments
-Managed the disconnection and re-connection process of customers’ electricity and water supply
-Quarterly tracking of accounts with High estimation
-Monthly tracking of Revision orders post disconnection process
Citibank, Bahrain July 2010~ Present
Citigold Officer
• Effectively provides daily clerical and executive support to carry out daily functions and tasks in the division
• Undertakes all marketing related duties for the Citigold department i.e: website, brochures,
booklets, banners etc.
• Productively streamlines daily tasks through proficient administrative procedures; excellent at time management and prioritization of tasks
• Manages the entire database of Citibank clients for the Wealth Management & Product Team
• Coordinates all marketing related responsibilities within the Citigold Segment
• Prepares monthly and weekly reports for the Wealth Management team
• Effectively generates Relationship Managers' FX Revenue reports
• Responsible for tracking growth and decline of Citigold customer base statistics
• Generation of various reports on Wealth Management statistics
• Liaises with regional teams to assist in payments and refunds of Citi Invoices
• Manages the re-generation of TD rates, executed monthly
• Coordinated and successfully launched the Citi Elite Privileges program
• Manages relationship building and provides customer care for Citigold clients
• Calculates the quarterly incentives for the Wealth Management sales department
• Proven ability to work effectively with and manage confidential data
• Manages the monthly upgrade and downgrade process of Citigold clients
• Performs attrition and welcome calls to Citigold clients
• Coordinates & ensures delivery of welcome packs to Citigold client base
• Generates fundamental reports to the region monthly
• Able to create mail merge documents efficiently
• Effectively prepares weekly minutes of meetings for the Product team
Jill.Y.Silveira, 1
Imprensa Printing Press, Bahrain, March 2010 ~ November 2010
Executive Secretary to the Managing Director
• Effectively managed confidential company data
• Ensured delivery of printing jobs to clients
• Adequately handled weekly scheduling, payroll and administration of leave
• Processed sales quotas for the Sales team
• Competently created spreadsheets and budgets to log/track and administer tasks according to the objectives and goals
• Prepared weekly Sales Team Reports, while tracking sales revenue generated monthly
• Reviewed and researched inventory on a weekly basis to help identify and resolve any issues
affecting products, sales, overages/shortages
• Successfully resolved customer complaints and requests through research/correspondence, while being responsible for direct decision-making
• Processed invoicing for vendor services and acquired credit for damaged products
• Responsible for interviewing/ selection of qualified personnel, the implementation of department meetings/trainings and evaluation of all associates
• Strong knowledge of office practices and procedures and business correspondence
• Exceptional ability to perform filing, receptionist, recordkeeping and other related clerical
tasks
• Excellent ability to work under minimal supervision and prioritize work
• Proven ability to take and record dictation for letters, reports, and other correspondence and transcribe notes into a finished copy
• Effectively reviewed and created spreadsheets to maintain monthly sales and prepared monthly
minutes of sales meetings
Citibank, Bahrain May 2009 ~ February 2010
Internship~Personal Banker
• Possess strong communication, customer service and organizational skills
• Successfully interacted with walk-in clients on a daily basis
• Possess strong commitment to team environment dynamics with the ability to contribute
expertise and follow leadership directives at appropriate times
• Has proven to be an expert presenter, negotiator and business person able to forge solid
relationships with clients
• Processed loan calculation for walk-in customers
• Performed account & credit card opening and closure processes
• Assisted customers with payments of loans and credit cards
• Effectively provided customer care to all walk-in customers
• Provided assistance to customers for all banking needs
Other Activities 2007 ~ 2008
Sales Promoter
• Sales promoter for Rowenta ELITE electronic hair products at Seef Mall.
• Sales promoter for Nokia at Gosi
Jill.Y.Silveira, 2
Hostess
• Participated as the Hostess at Crown Plaza Bahrain Conference Centre for Estisalat
Telecommunication Corporation
• Registered and assisted delegates
• Coordinated meals/breaks, and general supervision
• Participated as the hostess in the UN Forum Regional Role on Islamic Finance held at Ritz
Carlton Hotel, Bahrain
• Registered and assisted delegates
Promoter
• Worked with the Arabian Exhibition Management at Jewelry Arabia 2008 in registration, held at the Bahrain International Exhibition Centre
• Worked at the Organizer's Press Office stand for The 16th Middle East Oil & Gas Exhibition, held at the Bahrain International Exhibition Centre
Modeling
• Participated in modeling show held at the Regency Intercontinental Hotel's Al Riffa Ballroom,
celebrated by Lions Club of Bahrain's 20th Charter Night
• Modeled for 'Doorie 2007' at Al Ahli Club
• Modeled for RCSI MUB (location - Riffa Views)
• Modeled for Zoya Beauty Salon
• Appeared on the cover of the 5th issue (March 2009) for Shout Confidential magazine, as one of three selected models
• Part of GALLURE modeling agency
• Modeled for Yasmeen Kamal Makeup & Vivid Photography July 2011
• Modeled for Batelco promotional launch
• Modeled for the MESS (Middle East Shutter Squad) team at the Bahrain Riffa Fort
2008 - 2009: AMA International University - Bahrain Degree in Bachelor Of Science In Business Informatics Overall GPA: 1.29 (A-)
2007 - 2008: AMA International University - Bahrain Associate Diploma In Business Informatics
2006 - 2007: AMA International University - Bahrain Diploma In Business Informatics
1993 - 2006: Sacred Heart School - Isa Town, Kingdom of Bahrain Prep - 'O' Levels. Majored in Commerce Stream