Jils Joseph

Bakery Operations:
• Preparation of doughs and batters for variety of bakery products, including breads,
pastries, cakes, and cookies, by accurately weighing and measuring ingredients
according to standardized recipes
• Expert in preparing wide range of bakery and food items including Croissant,
Focaccia, Cajun-flavored products, Spinach Pretzel, Flatbread, Turkey Pretzel,
Brown Loaf, Donut, Pull-Apart Bread, Texas Burger, Canes Bun, Syrian Ciabatta, and
White Loaf etc.
• Operate and maintain bakery equipment such as ovens, mixers, dough sheeters, and
proofers, ensuring all tools are used safely and cleaned after each use.
• Managed waste efficiently to minimise costs.
• Support baking operations by loading and unloading ovens, and monitoring baking
times and temperatures to ensure optimal results.
• Maintained high hygiene standards throughout kitchen operations.
• Set up and maintain clean, organized workstation with all necessary ingredients and
utensils in place (mise en place).
• Uphold product quality by following consistent preparation and presentation
standards and reporting any ingredient or equipment issues to senior chefs.
Storekeeping & Inventory Management:
• Collect, organize, and store ingredients and supplies in designated dry, chilled, or
frozen areas, adhering to food safety and hygiene standards.
• Maintain accurate stock records including daily inward and outward inventory entries,
using FIFO (First-In, First-Out) method to ensure freshness and minimize wastage.
• Conduct routine stock counts and inspections to identify shortages, expired, or
damaged goods, and report issues to relevant departments.
• Ensure storage areas are clean, pest-free, and temperature-controlled at all times,
with clear labeling and organization of items.
• Collaborate with kitchen staff to fulfill daily ingredient requisitions and communicate
low stock alerts to chefs or purchasing team promptly.

• Established and maintained strong client relationships by providing personalized
service and informing customers about new product arrivals, promotional offers, and
seasonal discounts.
• Operated point-of-sale (POS) systems to accurately process purchases, scan products
using barcodes, and handle various forms of payment including cash, credit/debit
cards, while ensuring proper ID verification for secure transactions.
• Delivered exceptional customer service with courteous greetings, professional and
positive interactions, including thank-you messages and farewells to enhance
customer satisfaction and retention.
• Managed product returns, exchanges, and refunds in accordance with company
policies, ensuring quick and efficient resolution of customer concerns.
• Communicated customer feedback and inquiries regarding new products and service
experiences to supervisors and relevant department personnel to improve sales
strategies and service quality.
• Maintained up-to-date knowledge of current and newly launched products in retail
market to provide accurate recommendations and information to customers.
• Ensured all merchandise was properly scanned and priced according to barcodes and
store pricing systems to minimize transaction errors.
• Supported store operations by upholding customer service standards, assisting with
inventory awareness, and contributing to positive shopping environment.

• Coordinate office activities and operations to secure efficiency and compliance to
company policies.
• Maintain electronic and hard copy filing system.
• Manage phone calls and correspondence.
• Collect payments whether in cash or credit.
• Redeem stamps and coupons.
• Demonstrated patience while dealing with difficult customers, maintaining
professionalism.
• Completed opening and closing procedures each day.
• Maintained clean and organised workspace to ensure efficient service.
• Assisted customers with enquiries to enhance their shopping experience.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Used Point of Sale system efficiently, speeding up transactions.