Customer Service
National Paper Company Ltd
مجموع سنوات الخبرة :9 years, 9 أشهر
. KSA from
Also have experience of working at a client’s place (Wipro Technologies) Bangalore. Duration: 6 Months
•Company Profiles:
► Napco National is a leading Middle Eastern group of manufacturing companies based in the Kingdom of Saudi Arabia & across the World. With over 11, 000 employees, our 72 plants produce paper, plastic and corrugated packaging, as well as consumer disposables and away-from-home products. Napco companies are members of the multinational
INDEVCO Group.
www.napcogroup.com
•Role and Responsibilities as CSD Unit Head:
•Generate Sales Order from JDE system.
•Release order for delivery and submit to warehouse for loading.
•Booking the Trucks and Trails for loading through CLD department.
•Communicate with Customer and Sales regarding the delivery date/appointment.
•Making Credit Note for the return receive from Customer.
•Follow-up with WHS regarding daily delivery.
•Prepare shortage list for releasing BACK order.
•Release Back Order from JDE system.
•Print pick slip for loading.
•Sent shortage list before generate orders.
•Making Credit note memo for the return received from each driver.
•Follow-up with drivers over the phone till the delivery made.
•Report request from each concern sales team manager and follow-up for each quarries
•Receiving customer stamped INVOICE in JDE system and sent for Archive Department & SALES team..
•RTV printing and collection from customer
•Making Invoice for delivery.
•Proper follow-up with Sales Team and Merchandisers Team regarding delivery.
•Delivery schedule on daily base with all concern in Sales and Merchandising team.
•Prepare DAILY Sales Analysis Report on daily base.
•Prepare KPI’s Report on monthly.
•Prepare Manufacturing and logistics executive Report
•Prepare Back Order Analysis report daily & monthly.
•Monitor and assist each CSD officer in all sectors(M.T.TT, Remote Area and Affiliates)
•Prepare vacation plan for drivers and helpers.
•Role and Responsibilities as HR Associate:
•Formulating & benchmarking functional best practices to focus on development of abilities to meet present and future goals and mission set by the organization.
•Instituting change management practices in the organization. Including organizational restructuring & manpower rationalization Initiatives.
•Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.
•Monitoring the employee's salary structure and benefits provision to ensure a balance between cost control and attracting & retaining staff. Researching and analyzing salary rates and benefits offered by other employers in the same sector.
•Managing the appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Rewards.
•Conceptualizing & developing the T&0 Initiatives for Improving productivity, building capability and quality enhancement with focus on experiential training. Negotiating and amicably settling disputes with the Union and maintaining discipline & harmonious working environment across all employee levels.
•Monitoring statutory compliance. Liaising with external agencies. Govt. authorities. agencies for visualizing managerial grip & maintaining industrial relations.
► STC V-Serve is a professionally managed Recruitment Consulting Company focusing on the growing needs of recruiting IT professionals specialized in Software Testing domain.
Backed by the leading Software Testing Services Company, STC Technologies, and STC V-Serve specializes on staffing solutions like Permanent Staffing, Temporary Staffing, Executive Search and Assessment Center
www.stcvserve.com www.stctek.com www.stcthirdeye.com
•Role and Responsibilities:
•Managing and taking care of Two Branch operations Recruiting Process
•Conducting Interviews Of Candidates
•Conducting Recruitment Drives With Clients
•Maintaining Data Base Of Candidates
•Coordinating with Clients for their requirements
•Conducting Job Fairs
•Providing Placement Assistance for Candidates On Software Testing
•Sourcing of candidates from the Data Base for matching requirements
•Scheduling Candidates for The Interview
► Vati Consulting based in Bangalore delivers complete quality solutions for organizational requirement needs. We excel in locating and hiring exceptional talent to enhance the development and retention of the skilled professionals that organizations need today to retain their competitive edge. Focused on finding the right opportunities for individuals based on their talent and aspirations.
Vati has an extensive knowledge base of talented professionals from the HR and Recruitment Industry. The management team brings in over 40 years of experience in the ITindustry
Vatic creates a common platform of interaction between highly skilled IT professionals and globally reputed enterprises.
www.vaticonsulting.com
•Role and Responsibilities:
•Detailed analysis of the requirements, understanding the specifications of companies.
•Identifying the potential candidates through various sources like database, job portals and reference.
•Scrutinizing the resumes as per requirement of the client.
•Interviewing the candidates according to the requirements
•Briefing the candidates about the job profile, organization profile, etc.
•Interacting with the clients.
•Scheduling interviews for the candidates.
•Follow up with the candidate’s until their joining date.
•Generating reports on the database of candidates interviewed / selected.
•Posting the job requirements on job portals like Nukari, Monster, and Jobs ahead
Responsible for short-listing suitable candidates against requirement.
•Conducting preliminary interviews with candidates to ascertain their Competencies, skills and aspirations (position, salary, relocation aspects Etc).
•Training :
•Successfully completed training on “Time and Stress Management” from INDEVCO Lebanon.
•Successfully completed 5 Day “knowledge Recruiter Training” where we were exposed to the technologies used in detail and was briefed about the IT Industry.
courses: 2006-08, Master’s in Business Administration (Human Resource), WLU (United Kingdom) from Wigan & Leigh College Bangalore.