Human Resources Manager, Sulaimaniyah, Iraq
Faruk Group Holding
Total years of experience :21 years, 8 Months
Faruk Group Holding, October 2011 - Present
Human Resources Manager, Sulaimaniyah, Iraq
Faruk Group Holding is a multibillion-dollar conglomerate comprised of twelve operation companies in eight different industry sectors with over 10, 000 employees. Report to the Group-CEO; tasked with the design and development of the corporate head office HR policies and procedures and to setup the HR department of newly established Faruk Medical Center (state of the art 150 bed multi-medical disciplines hospital, 10 operating theaters, and 47 outpatient clinics with over 1000 employees by 2014)
* Conducted extensive analysis of existing HR organization and developed plans to update all policies, procedures, employee orientation program, and services. The documentations was overseen by Ernst & Young and adopted by FGH group and subsidiaries.
* Developed and implemented Social Security / Income tax and healthcare insurance programs for the entire group.
* Redesigned the benefits and compensation program; managed the group monthly payroll for salaried and hourly employees, and provided analysis to department heads for budging and planning.
* Established and maintained proper structures and processes to track time and attendance, vacations, disability and other activities resulting in efficiency gains of 60%
* Developed a salary scale system that satisfies all positions within the organization.
* Aligned with external global recruitment agencies including specialized traditional agencies as well as online search engines. Resulted in reducing vacancy turnaround from 80days to 25days.
* Conducted extensive recruitment accountable for a data base of over 500 CVs.
* Developed Employment contracts for Expat. And local staffing in-line with Iraqi Labor laws.
* Handling and coordinating staffing and visitors logistic needs including and not limited to travel arrangements, housing, entry visa, residency and etc.
Zain Iraq, November 2007 - May 2011
Compensation and Benefits Manager, Baghdad, Iraq
One of the leading Middle East mobile operator with commercial presence in 7 countries across the Middle East serving over 41 million active customers.
* Lead the integration of HR systems during the merger and acquisition of Iraqna (Orascom Iraq operation) by Zain Group to guarantee smooth transition of the workforce.
* Developed and implemented a salary scale, pay normalization system and total rewards system to ensure fairness of pay based on job grades and mitigated the risk of key staff turnover of the merger. It resulted in 100% retention of the merged company key personnel and eliminated negative impact on the business.
* Spearheaded and designed a Market Based Pay Program for setting compensation and benefits structure that integrates the salary system with job titles, job descriptions, job grades and pay allocations; The model was adopted by Zain corporate group and all of Zain operational entities throughout the Middle East.
* Collaborated with Zain-Iraq sales/marketing executive management on the development and implementation of a "Sales Incentive Plan" that is linked and aligned with Zain's corporate best practices. The plan resulted in 10% increase in sales for a total revenue increase of 50 million USD within 6 months.
* Implemented employee stock options plan (ESOP) to motivate employees and generate loyalty from all employees, as they are more invested in the company and its results.
Orascom Telecom Iraq (Iraqna), December 2003 - November 2007
Benefits / Compensation and General HR Manager, Baghdad, Iraq
Orascom Telecom is operating GSM networks in high growth markets in the Middle East, Africa and Asia with over 78 million subscribers.
* Responsibilities included but not limited to employee relations, benefits, payroll Specialist, employee database management, ensuring compliance of all legal and government reporting and policies for the division.
* Participated in recruitment efforts for positions; scheduled interviews, and coordinated temporary staffing for the division.
* Salary Scale that includes merit increase, salary adjustment and changes, transfers, leave of absence, etc.
* Processed and issued monthly Payroll for permanent and temporary staff.
* Supervised the implementation of Tax & Social Insurance program in accordance with local labor laws.
* Forecasted HR budget and company head count by collaborating with department heads in order to meet the annual staffing objectives of each department.
* Tracked reviews and handled performance management issues with managers and associates.
* Served as the point of contact for all employee HR matters and provided guidance on company policies, procedures, grievances, discipline, and etc.
* Monitored personnel hiring and terminations and ensured accuracy of data input and systems access for management.
* Coordinated new employee orientation and ensure that new hires paperwork is completed accurately.
* Communicated with executives and line management to gather and convey relevant information to employees.
* Created HR monthly newsletter to update staff on department's achievements, new and changed policies, training and development sessions, company team building and social events and etc.
United Nations FAO Organization, August 2001 - December 2003
Personnel Clerk, Baghdad, Iraq
* Assisted the organization with the daily operations of the department and provided HR and administrative support to directors and staff that included composing correspondence, office supplies, travel arrangements, recording and monitoring staff leaves, coordinated logistics for meetings, calendars and medical examinations. In addition to tracking expenditures.
Ministry of Housing and Reconstruction, August 1992 - July 2001
Civil Engineer, Baghdad, Iraq
* Responsibility included planning, designing, and site supervision of the rehabilitation and construction of various public buildings throughout the city of Baghdad: AL-Mo'atasim and AL-Mohamadia primary schools, Saddam Hospital, Ministry of Labor building, etc.
By IIR Institute: Compensation and Benefits Management By FIMAS (USA) Management business training: time management, stress management, team building, delegation, supervising skill, strategic planning, problem solving, leadership, communication skill, body language, mind mapping By Zain Group: Performance Management, team effectiveness, competency and development, team building, managing at Zain