Jinoj John Mathew

• Leading end-to-end IT Operations and business projects
• Leading the implementation of D365 F&O, CRM
• People Leadership and ERP team Management
• IT Capacity, Service Level & Performance Management
• IT Incident, Problem, and Change solutions
• Service Readiness and Release Transition
• In-sourced and Outsourced Partner Leadership
• Budget allocation and utilization
• Strategic development of all IT infrastructure including internal IT services and operations
• Management of all IT projects (Onsite and Offshore Teams)
• Solution architecture and strategic planning of IT smart automation and services, ensuring the service portfolio are aligned with business values, direction, and goals

• Directing the IT operations and infrastructure for Alghanim International Group
• Led an IT team of consultants in the re-implementation of MS Dynamics AX 2012 R3
• Coordinate with various technology providers
• Project Risk and budget management control
• Implementation of AX Enterprise Portal for Principles/Suppliers & Vendors for electronic retrieval of financial data and management
• Advise and manage Information systems and functional areas such as HR, Trade & Logistics, Finance, Supply Chain, Master Resource Planning, Manufacturing & Production, Inventory, Retail across all business units
• Effective preparation and planning of project management with timeline and deliverables
• Analyzing/Transforming business processes and preparing blueprints further to its implementation, monitoring, and adherence
• Budgeting & Planning
• Developing and implementing IT Operations, Backup, Recovery, Policies & Procedures,
• Digitization, Mobility
• IT Infrastructure Management, Information Risk Management
• IT Projects portfolio management
• Omni-channel client services
• Location Independent Infrastructure, Data Center Transformation, Virtualization
• Security Orchestration, Business Firewall management (SonicWall/Sophos)
• ISO 27001, Cloud & Cyber Security Practices
• IT Business Continuity, Business Protection, IT Resilience, Data Governance & Assurance


A few other projects implemented:-

• VMWARE Virtualization with cloud infrastructure
• Upgrade from RTM to CU 12
• Microsoft AX 2012 R3 Advanced WMS
• EDI Integration with secondary applications and Principles’ systems
• Call Center Solution with Avaya Integration
• HR Mystro with ESS (Employee self-service portal)
• Disaster Recovery - Planned/Setup remote disaster recovery site
• Business Intelligence - Implemented BI tools using Microsoft Analysis services

• Supervision of IT staffs and service providers
• Ensure staff and service providers maintain the best IT infrastructure that focuses on aligning IT services to the needs of the organization based on the defined policies
• Meet with organization's budget requirement
• Directing the IT operations of the retail and wholesale distribution divisions and the subsidiary companies
• IT governance on Production and Manufacturing cycles
• Integration and roll out of Retail/Wholesale & F&B systems
• Developing the IT strategy, determine and articulate impact, resources, benefits, set goals and measures, priorities and manage the delivery
• Analyze, recommend and implement IT standards, policies, best practices and make recommendations
• IT Infrastructure - involvement in the conduct of specialized and complex analysis for enhancing and upgrading existing systems, researching, assessing impact and effectiveness for retail and distribution systems
• IT Software Implementation -- Coordination, implementation, and execution of Microsoft Dynamics AX within targeted departments through planning, design, development, and deployment of modules and workflow enhancements
• Customized Report Management
• Manage security levels, standards, and IT policies,
• Management of all IT related technology infrastructure and services
• Introduce new IT awareness programs, train and certify employees
Brands Served
• Fashion: Bait Hanayen | Shadow
• F&B: Zwarah | Keif
• Cosmetics: MakeUpStore
• Retail/Wholesale: Crystal House
• Warehouse & Manufacturing: Textile Workshop & Warehouse Plant
Projects Accomplished
• Virtualization - Led the infrastructure virtualization project for sub-companies data centers migrating 20+ physical servers to a virtual environment saving 40% maintenance cost.
• F&B Solution - Implemented Micros F&B solution for front-end and backend operation for hospitality business of the organization consisting of 3 outlets across Kuwait.
• Microsoft Dynamics AX 2012 R3 - Successfully prepared RFP and shortlisted ERP vendor and implementations.
• Microsoft RMS - Successfully implemented, refined issues and bugs of RMS legacy retail system.
• Disaster Recovery - Setup & Implemented remote Disaster recovery site replicating business-critical data.
• Network Security - Planned and deployed enterprise-wide network security policies with firewalls and end-point security products.
• Transformed IT SLAs and successfully implemented Manage Engine Helpdesk System
• Successfully designed & set up a new data center for the corporate HO.
• Interlinked 10 WAN Remote sites using data nodes.
• Successfully rolled out IT infrastructures for upcoming showrooms and restaurants.
• Implemented Backbone redundancy, Gateway Redundancy.

• Project consultant for CBK's internal BML application.
• Managing and being part of software development and outsourcing for various projects.
• Web and Desktop software design and development using ASP.NET, VB.NET, SQL2000, Microsoft Access.
• System Analysis (creating User Requirements and functional specifications)
• Maintaining existing and developed systems.
• Active team contributor and author of PMO materials for Applications Section Methodology, process and documentation templates
• Member of organization intranet web task force, a key member of technical editors and evaluations for RFP's and vendor proposals and representative of IT in interviewing boards for several posts.
• Determining the resources required.
• Interviewing candidates for various projects.
• Assigning tasks to team leaders and developers.
• Prepare project documents such as NDS, Proposal and Agreement Contract.
• Preparing status reports and presenting them to upper management.
• Executes complete project plans.
• Prepare a Proposal for the initial contract.
• Communicate with clients to accomplish the project tasks.
• Use Microsoft Project Management to keep the track of the projects.
• Good knowledge in setting up initial projects using Sugar CRM.
• Develop an IT strategy in a way to support the company’s business objectives.
• Develop policies and procedures related to the use of automation systems (E.g. security, backup and recovery).
• Translate the company's business requirements into functional and technical system requirements. Identify vendors who can fulfill these requirements.
• Evaluate technically the proposals of vendors to fulfill the IT requirements of the company.
• Negotiate service level agreements with vendors.
• Manage the roll-out of automation systems whether performed internally or by a vendor. Manage all related user testing activities.
• Manage the maintenance of business continuity as related to automation systems (preventive maintenance or trouble resolution).
• Support users of desktop applications or business support applications.
• Monitor work of IT employees; provide feedback and lead recruitment, performance management, career management and personal development for the department based on internal guidelines.
• Encourage and regulate internal and external communication and create a collaborative working environment.
• Monitoring, Controlling Applications, Systems
o ERP Suite
o Networking | Disaster Recovery
o Software Integration
o Application Administration & Support
o Fault Management

• Software development & Network administration (M.I.S)
• Reframed the entire Network based on Wireless Topology.
• Developed desktop and web interface of the air chartering flight booking application using C#.Net that performed the following:
o Generated air chartering quotations for customers with itinerary details in a contractual format
o Captured flight's technical details and engine service logs
o Stored flight records with crew information for quick reference and retrieval of flight status
• Programmed a web application to display the scheduled flights for the next 24 hours on the display panels. The interface would refresh at a 5 minutes interval. The application was further enhanced for captains, co-pilots and other crews to keep them updated on their flight schedules on their mobile devices with relevant alerts.
• Devised a comprehensive desktop flight tracking tool using GDI+ in the .Net framework to track a specific flight or search through a list of available flights and trace its guesstimated route. The application plotted data on a vector map.
Front End: C#.Net, ASP.Net using VS 2005
Database: Access DB, SQL Server 2005
Reports: Crystal Reports 10, Web Reports using ASP.Net
Others: GDI+, IIS, Web Service using XML and SOAP

• Developed a Finance application featuring the following modules:
o Accounts Payable & Receivable
o Transactions and Bank Payments
o Cash & Cheque Management
o Voucher & Receipts
• Consult with users and evaluate requirements, recommend designs, provide cost analysis, plan projects, and coordinate tasks for installation of data networks.
• Analyze and resolve technical problems for established networks.
• Plan, test, recommend and implement the network, file server, mainframe, and workstation hardware and software.
• Provide network documentation, training, and guidance to computing system clients and programmers.
• Technical specialist in network problems and emergencies.
• Troubleshoot and resolve network production problems.
• Conduct technical research on network upgrades and components to determine feasibility, cost, the time required, and compatibility with the current system.
• Recommend network solutions for short-, medium-, and long-range network projects.
• Install, configure and maintain network components.
• Determine the plan layout for new hardware or modifications to the existing layout.
• Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
• Establish user profiles, user environments, directories, and security for networks being installed.
• Administration to other technical staff, such as systems to ensure connectivity and compatibility between systems.
• Work with vendors to resolve complex network problems.
• Maintain confidentiality concerning the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.